Help with AutoCAD web version

[Anonymous]

I teach CAD and this year we have to use the web version because of 2020. It is clearly intended only to be used to view drawings in the field but it has to attempt to do some heavy lifting this year. All I am asking it to do though is open. I am logged in and I can't even start a drawing. It worked for weeks and now it doesn't. I still have students that can't do anything with the software, won't log in, won't open. Its rough.

Any suggestions? I cleared cookies, I have everything up to date.

[pendean]

Seems to be a popular complaint today, so it might be an issue at Autodesk.

[Thomas_Stuehle]

Hello @Anonymous 

thanks for your heads up. I am checking if I can gather information about the situation.

For now I see that all servers are up and running - please compare:

1. Autodesk Health - current status
2. Autodesk Health - History

I will update you once I have new information.

Currently it would help to get the information if the issue appears on all drawings or only on some drawings.

Thanks,

Thomas

[Anonymous]

I teach CAD and this year we have to use the web version because of 2020. It is clearly intended only to be used to view drawings in the field but it has to attempt to do some heavy lifting this year. All I am asking it to do though is open. I am logged in and I can't even start a drawing. It worked for weeks and now it doesn't. I still have students that can't do anything with the software, won't log in, won't open. Its rough.

Any suggestions? I cleared cookies, I have everything up to date. 10.0.0.0.1

[Anonymous]

I teach CAD and this year we have to use the web version because of 2020. It is clearly intended only to be used to view drawings in the field but it has to attempt to do some heavy lifting this year. All I am asking it to do though is open. I am logged in and I can't even start a drawing. It worked for weeks and now it doesn't. I still have students that can't do anything with the software, won't log in, won't open. Its rough.

Any suggestions? I cleared cookies, I have everything up to date. 10.0.0.0.1

[Thomas_Stuehle · Accepted solution]

Hello @Anonymous 

A fix was pushed to solve the issue - please check the behavior again and let me know the outcome. If it still appears I will communicate this internally.

Looking forward to your update.

Best regards,

Thomas

[Thomas_Stuehle]

Hello @Anonymous 

Did the post above help you and answered your question?

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A fix was pushed to solve the issue - please check the behavior again and let me know the outcome. If it still appears I will communicate this internally.

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If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information. In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

Best regards,

Thomas