Connecting to Dropbox

[vittor]

when trying to connect i get a message that says:

Unexpected error

An error has occurred. Please refresh and try again. 
If the problem persists, please let us know in the AutoCAD web application Forum.

 I try to refresh but it never connects.

[mwn]

Hello,

Are you able to login to Dropbox from AutoCAD web? Can you please describe where the error is occurring?

Best regards,

-mike

[vittor]

These are the steps:

1) I log into Web & Mobile.

2) I go to add storage provider.

3) I click "ADD" Dropbox.

4) That takes me to a page that says "Sign in to Dropbox to link with Autocad" (screen shot attached), I log in and then another page comes up that gives me a choice of which dropbox account to link to.

5) I choose the one I want and then the page goes back to Autodesk where it says "retrieving" but shortly after the error message come up (screenshot attached).

Thank you.

This message was edited by @Thomas_Stuehle to include the pictures in the post for a better understanding.

[mwn]

Thank you for the detailed steps and the screenshots. Someone from the team will be reaching out to you.

Best regards,

-mike

[sylvie.boenke-bowden]

Hi @vittor !

I've sent you a private forum message to set up a time that would be convenient for you to troubleshoot this issue further. Please let me know if any time this week or next week would be convenient for you.

Thank you,

-Sylvie

[Anonymous]

Please share when you have come up with a solution. I am having the same issue.

[acadhelp1]

goodonline,

Would you be able to meet with one of our engineers to help debug this issue further?  

Please post back here.

Thanks,

Jon

[modoleinad]

I'm having the same issue

[Anonymous]

I would be willing. yes.

[acadhelp1]

We believe we know the details of the issue and are working on it.
We will post back when we have a fix.

Thanks,

Jon

[Anonymous]

Hi, 

I am having the same issue, I would love to connect dropbox to the app, I followed the exact steps as described by the reporter and I get the exact same issue. I read you were working on a fix, has that been implemented?

Thanks

Phil

[sylvie.boenke-bowden · Accepted solution]

Hi @vittor, @Anonymous, @Anonymous, and @modoleinad,

We have pushed a potential fix for this issue. Could you please retry connecting to your Dropbox account and let us know if it's fixed? Please be aware that depending on the number of files in your Dropbox account, it could take a while for the files to load, but you should no longer see the error message.

[Thomas_Stuehle]

Hello @vittor, @philip.treville, @goodonline, and @modoleinad,

Could the information and steps provided by @sylvie.boenke-bowden help you and answer your question?

---

We have pushed a potential fix for this issue. Could you please retry connecting to your Dropbox account and let us know if it's fixed? Please be aware that depending on the number of files in your Dropbox account, it could take a while for the files to load, but you should no longer see the error message.

---

If yes, I would click for you on the "Accept as Solution" button as then also other community users can easily find and benefit from the information. If not please dont hesitate to give an update here in your topic so all members know what´s the progression on your question is and can suggest next steps that might be helpful for you to achieve what you´re looking for. 

Best regards,

Thomas