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IPAD Air 3 will not prompt for password at login to app

4 REPLIES 4
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Message 1 of 5
Anonymous
524 Views, 4 Replies

IPAD Air 3 will not prompt for password at login to app

We can log in to the app on other IPADs.  iOS has been updated.  App opens, users can click sign in and enter their email address.  They hit Next and there is a quick Verifying message, but the user is never prompted for their password.  Are there any IPAD security options anyone is aware of that would stop the app from allowing the user to log in.  All logins have been checked in the App on other devices and in the autodesk website on this device. iPadOS 14.4.2 and AutoCad 5.6.3

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4 REPLIES 4
Message 2 of 5
yuriy.yakovlev
in reply to: Anonymous

Hi @Anonymous,

Please send us the video capturing the issue to feedback@autocadmobile.com for further investigation.

 

Thanks,

Yuriy

Message 3 of 5
Anonymous
in reply to: Anonymous

I will get a hold of the IPAD again and send a video soon.

Message 4 of 5
Anonymous
in reply to: yuriy.yakovlev

Please see the attached video.  

Message 5 of 5
Anonymous
in reply to: Anonymous

Same exact issue.  Working w/ support on fixing this, but the email turnaround for responses is extremely inefficient.  

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