How can I purchase phone support so I can simply get a question answered? Autodesk support chat is apparently offline now and their email support is ridiculous. I have never dealt with worse customer service in my life.
these are your options
http://www.autodesk.com/subscription/technical-support
which level did you buy?
if you didn't buy advanced or enterprise you don't have the option to call autodesk
you would need to call your reseller for help
or post on the forums
DarrenP
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I have never dealt with worse customer service in my life.
If it's the worst, have you considered switching vendors? Maybe Bentley or another competitor offers better service for you. I'm curious as to what kind of service/support was including in your purchase of LT?
I have several issues, the most pressing is that I've purchased a desktop subscription to be used by an off site employee. I cannot get an answer on how that person is to access the account, after I've added them as a user. Seems like a pretty simple question, huh?
I have no understanding of the reseller relationship.
Historically, that is the primary method of sales and support from Autodesk. IMO, Autodesk wants customers to purchase through a reseller who in turn makes a little profit and provides support to their local customers. I don't know what percentage of their sales are direct via the web or through channels like Amazon, but it's probably pretty small. I know it's a little late for you at this point but for future readers of this thread, explore your support options before you purchase to avoid disappointment.
Having said that, the subscription support channel works pretty well for us. We generally get a reply within several hours (IOW, not days) - but the solution to your particular issue should be painfully obvious and included with the purchase via the documentation. You shouldn't have to wait for something like that. Just my 2 cents.
Funny assumption. Why would I be complaining about something if I hadn't already tried it multiple times without success? In all fairness I did finally get a workable response (30 hours later) to one question after 2 attempts by Autodesk to avoid answering the specific question and direct me to resources I'd already read, including sending me an empty attachment. Still waiting for a simple response to the second case 30 hours now and still waiting. I just want to activate the **** upgrade I purchased but they didn't give me a serial number! The chat line apparently does not work anymore because regardless of day or time it always says it is unavailable. These issues could be resolved in 5 minutes if I could just talk to someone on the frickin phone!
Now we're getting somewhere 🙂
BTW we only have what you write here to go by: sadly mind readers only hang out in these forums to help others on Februay 30.
So... asking one more time: is this a lease or a full license purchase that you are waiting on?
Also:
- where did you buy it from? Autodesk direct or a reseller/website like Amazon?
- Is there a reason you don't want to download the software now and run it on the 30-day trial until you get the license info? Or have you done ths already and you hit your 30-day (not 30-hour) limit?
Is there a reason you're not also seeking help in the correct forum here http://forums.autodesk.com/t5/installation-and-licensing/ct-p/3001
The fact that I even have to visit a "forum" or search for answers to solve a problem with software I have purchased is the problem. This process is an incredible waste of valuable and preferably billable time. As for your question, the serial number I want is for a standalone license for which I just renewed the maintenence contract. I have downloaded the 2015 release and am using it on the "trial" basis now. I would prefer to activate it but I do not have a new serial number. Under my subscription info they only give me the 2014 release serial number. If I'm not entitled to a new release for some reason, then they can simply answer to that effect since I just paid them money for something if at least a response!
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