Fatal Error

[Anonymous]

I get the FATAL ERROR message, "unhandled e06d7363h at fd88a06dh" when I try to open a new session of autocad. When I sent in the report, I was told to install the latest upgrade.

I installed the most recent upgrade (for Autocad LT 2009), and after a successful installation, I rebooted the computer, and tried again to open an autocad file.

Then I got the first warning: "Unhandled exception has occurred in a component in your application. If you click continue, the application will ignore this error and attempt to continue."

So I click on continue and get a new warning:

"FATAL ERROR: Unhandled e0434f4dh Exception at fcf0a06dh"

When I click OK the program closes.

I can no longer use autocad, at all.

Should I reinstall from the disc, or what???

[pendean]

What is your Windows OS?

[Anonymous]

I have Windows 7 on a Dell T1600

[pendean]

Does Windows Restore let you remove any updates or system changes back to a month or year it all worked well?

As a test, log into this PC as an all new user with admin rights in Windows 7: does the problem remain or go away?

[Anonymous]

That sounds like a drastic move. I do not dare restore my computer to some earlier point. Everything else works. It is only Autocad that has crashed, and continues to do so. I cannot open any dwg file, or even start a new blank session. I would rather reinstall the program.

I have the original DVD, in its case, but I cannot find the serial number because I cannot find the box or package. Is there any way I can get the serial number from Autodesk?

Thanks

Brian

[pendean]

Go to https://AVA.autodesk.com and type in your request where it asks: English-language only at this time.

or:
For licensing assistance, please contact the Autodesk Activation and Registration team through the Autodesk Contact Us page. Please be sure to select a sub-topic so that the contact options become visible:
http://knowledge.autodesk.com/contactus/activation-registration

[Anonymous · Accepted solution]

I was able to get the serial number, and have now re-installed Autocad, and it is working!

Thanks for the help