AutoCAD LT 2017 won't open

[Anonymous]

I had AutoCAD open and was using it this morning at around 8-8.30 am.

This afternoon at around 1.30 pm i tried to open the program again and all i got was this window:

I tried running the program as administrator, restarting my PC and a several other things but nothing worked. I ran a compatibility test but it didn't reveal anything other than that the program still wouldn't open, just showing the above window.

I have no idea what the problem can be since it was running completely normally when i was using it this morning.

Below is a screen clip of my operating system details. Is there some way (other than having to uninstall and re-install the program) that i can open AutoCAD LT 2017?

[pendean]

That is an unusual error: how about logging into your PC as another user?
How about reinstalling LT2017?
Is LT2017 fully patched and udpated? Needs to be.

Also look at #1, #3 and #4 here and see if these are contributing factors https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Window...

[Emmsleys]

Hi @Anonymous, 

This sounds odd, were you trying to apply the update to AutoCAD LT 2017 in the background while working this morning?

Have you applied all sps and updates?  

[Anonymous]

@Emmsleys, 

I wasn't running any updates while using the program in the morning. However, i did join a GoToMeeting session while it was open, but i don't think this would have anything to do with it. I wasn't hosting the session and although i had AutoCAD LT open, i didn't use it during the session.

@pendean,

Below is a screen clip of the application properties. Is this the update i am supposed to have?

Also, as you can see there i have had the program for several months and as far as i remember there were no major issues during install.

I have used AutoCAD LT fairly regularly since i first installed it and have not had any problem opening the program before this.

I would like to try and avoid doing a re-install unless absolutely everything else doesn't work.

Is there any other solutions you can think of? What other information do you need that might assist you?

[pendean]

Restart your PC: still have this problem?
Log in as another user in Windows: still have this problem?

[Anonymous]

@pendean, restarting the PC was one of the first things i tried and still nothing.

Also this machine does not have another user set up on it that i can sign in with and as it is a business PC, i cannot create another user.

Does this mean that my only option is to re-install the software?

[pendean]

Any PC, home or business, can be setup for another user: talk to your IT folks or go to a Computer Store and have them quickly set it up for you.

[Emmsleys]

Hi @Anonymous, 

Testing AutoCAD as a guest or another user will help with troubleshooting your issue. It'll determine if its something on your user profile that might be hanging up AutoCAD or an issue with AutoCAD. Its a step I recommend before suggesting a reinstall or reset. 

If possible please try this step. Also make sure that all updates and service packs are applied. 

Let me know if you have any questions. 

Thanks. 

[Anonymous]

@pendean, @Emmsleys

I had an IT support session yesterday with a tech, and he looked at quite a lot of options. Finally he opened the programs and features window and tried to configure the program from there. He was able to open the maintenance window (screenshot below) from there but the program would not allow him to repair or reinstall. Finally he tried to uninstall but that wouldn't work either. He tried several different ways to try to uninstall but from what he was saying it sounds like there may have been a corrupted file. He said he was going to report back to his team and that someone else would soon be in contact with me.

Please let me know if you would like me to keep you updated on how this goes, just for your reference in case you come up against something like this again.

Thanks.

[pendean]

Any reason you and the tech opted out of trying to create a new Windows log-in and testing it that way?

Are you sure you do not have a virus/malware preventing unistalls?

I suggest that in the meantime you puchase (if the free trial of the full version will not let you do it) to this tool (or others similar to it) and use it to brute-force remove the program from your PC http://www.revouninstaller.com/

[Anonymous]

@pendean

Please see attached screencast. This is why i cannot set up another user the regular way. This is a company computer and i don't have access to all server info.

Also my computer has ESET installed and it has not alerted me to any malware or other suspicious activity.

In regards Revo, this is one of the methods the tech used to try to uninstall the software.

Sorry i have not been able to use any of your suggestions, but i appreciate you putting in the time and effort. I will just wait until the tech team get back to me and i will let you know how they get on.

Thanks.

[pendean]

Your company's network administrator is the person to ask, as I've always noted. And that's going to be the fix IMHO.

Good luck. Hope you get it resolved soon.