Hello, my Autocad crashed today, and since that crash I can't work.
The CER # is: 188322322 it was sent to Autocad, but I havn't received any help. I really don't know with whom I can get assistance about this problem.
Thank you in advance.
Keren
Solved! Go to Solution.
Solved by pendean. Go to Solution.
john no longer works for autodesk
i’ll ping @natasha.l to see if she can help
DarrenP
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Good info. I hope that was his choice.
Hello @DarrenP & Everyone,
Yes, John chose to leave Autodesk for another opportunity. He wrote the community a farewell post here.
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Hello @keren,
I can take a look at the CER, but please keep in mind Autodesk offers the current version & three versions back (2016-2019 versions)any older unsupported versions may not receive the same level of support & may not function on a newer operating system. Please review the system requirements before attempting to download & install.
Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hello @keren,
I pulled this up for you & see it is a operating system failure. Please review the specific system requirements for the application you are trying to run before attempting to download & install, the application will continue to have performance issues if these requirements are not met.
Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Read this about Windows10 and your old software https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/Windows-...
If the tips in the article above did not help, try the free tips here or purchase the fix offered here for that combo http://www.longbowsoftware.com
Or re-install Windows 7 SP1 on that PC.
Or use Windows 10's own Virtual OS setup https://docs.microsoft.com/en-us/virtualization/hyper-v-on-windows/quick-start/quick-create-virtual-...
Or start renting the newest version of AutoCAD/LT that is designed for Windows10.
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