asking for new serial number way before my subscription is over

Anonymous · ‎02-08-2016

Hi

When i open AutoCAD LT 2016 it asks me to renew my licence by entering a new serial number. I have a years subscription and it has only been 8 months. It was working fine until now. I have checked online and my serial number was not changed. I have entered it again into AutoCAD but it does not work.

Any Help will be much appreciated. Thank you.

AllenJessup · ‎02-08-2016

@Anonymous Please check HERE for updated information. Right now they're working on it.

Allen Jessup
CAD Manager - Designer
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Anonymous · ‎02-08-2016

I have the same problem. I was working on a drawing, quit out of LT 2016, restarted the program and now I'm asked for a new serial number? You enter your number, get a green check mark, click "activate", and it appears it's checking your liscense, and then it goes right back to the screen asking for your serial number, and then sends you an email thanking you for registering. The real problem is I'm trying to finish a drawing for submittal and have deadlines. I'm into one month of my year sub.

Does anyone know if reloading the software does the trick?

pendean · ‎02-08-2016

Forgive me, but did you read the post right above yours? It's got access to the latest answer.

Anonymous · ‎02-08-2016

Yes, I've seen the posts and have looked at the latest info on the topic. Is there a way around this problem? Would reloading the software fix this?

Thank you!

AllenJessup · ‎02-08-2016

@Anonymous wrote:

Would reloading the software fix this?

I don't think so. But we're using permanent licensing so I can't know for sure.

Allen Jessup
CAD Manager - Designer
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Anonymous · ‎02-08-2016

We have several seats here that are permanent and they are not affected.
thank you

AllenJessup · ‎02-08-2016

Yes. That's correct. Only Desktop Subscription is affected. We don't have any Desktop Subscription - so I don't know what might work or what might not.

Allen Jessup
CAD Manager - Designer
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rkmcswain · ‎02-08-2016

rbsaxe2 wrote:

Is there a way around this problem? Would reloading the software fix this?

I doubt it. If there was a workaround, I'm sure Autodesk would have posted it already, here.

Discussion_Admin · ‎02-08-2016

@Anonymous wrote:

Yes, I've seen the posts and have looked at the latest info on the topic. Is there a way around this problem? Would reloading the software fix this?

Thank you!

no work around.

Please see this post. We will up date there when there is additional information.

Thanks
Discussion_Admin

Using the Autodesk community | Community Feedback | Expert Elite Program | Product Feedback

AllenJessup · ‎02-26-2016

It looks like this is happening again. See: http://forums.autodesk.com/t5/autocad-lt-general-discussion/unable-to-access-lt-products/m-p/6028913...

I would have posted in the thread linked for solution by @camilo.lemos and @Azmeera.M but that's a locked thread. I couldn't find this thread right away. So I notified @Discussion_Admin

Allen Jessup
CAD Manager - Designer
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rkmcswain · ‎02-26-2016

See also:

https://forums.autodesk.com/t5/autocad-lt-general-discussion/autocad-lt-2016-requests-license-renewa...

Anonymous · ‎02-26-2016

Is there any resolution to this issue? I'm still getting the same renewal notice

Anonymous · ‎02-26-2016

Hi

When i open AutoCAD LT 2016 it asks me to renew my licence by entering a new serial number. I have checked online and my serial number was not changed. I have entered it again into AutoCAD but it does not work.

Any Help will be much appreciated. Thank you.

Cinzia

matthew.d · ‎02-26-2016

Hi all,

Please see this thread in regards to this issue, I will post updates there.

Matt DiMichele
Autodesk Product Blogs | @ADSKCommunity Twitter

Likes are greatly appreciated. Everyone enjoys a thumbs up!

Please Accept As Solution if this resolves your issue, to help others benefit and locate it.

Anonymous · ‎02-26-2016

I just had the same thing happen - I need to submit drawings tomorrow????? what is going on??

Anonymous · ‎02-26-2016

this is happening to me today too! 2/26

i have tried reinstalling the software, but now i cannot do that either.

such a waste of time, and i am losing billable hours!

iTech support - please contact me. My LT is paid through August 2016, but will not accept my serial number. It tells me to contact my dealer. But i bought this seat through Autodesk.com, not a middle-man. You are my dealer. How can i contact you - no phone or email on your maze of a website. I have used AutoCAD for 20+ years, and have never been so frustrated and disappointed. I am trying to run a business, but cannot use the software I paid for?!?!?!