Account Managment

[GalvinAbercrombie]

Recently bought 2 seats for a yearly Subscription of AutoCADLT 2016. 

For some reason I can only give access to 1 user and not both? 

[camilo.lemos · Accepted solution]

Hi @GalvinAbercrombie and welcome to the Autodesk Community!

Please try following the steps described on the solutions below to Add a User and Set Permissions:

Adding or Removing Users in User Management

Setting User Permissions for Products, Services & Support

I hope this helps!

[GalvinAbercrombie]

Thanks Camilo,

Seems the issue was slightly deeper that I originally thought, although Account says there is 2 seats available there is acctually only 1. My service provider has issued a critical case with autodesk so fingers crossed we get things up and running ASAP.

Thanks again for your quick response.

Galvin

[camilo.lemos]

You're welcome @GalvinAbercrombie!

I'm sure our Customer Care crew will be able to take care of this for you in no time.