whats the deal with AutoCAD support in australia? cant install... again

[AutoMarcus]

twice now when setting up autocad in 2 years i get an error that the one licence ive got is being used by someone else, twice spent weeks on the phone to reseller tech, autocad australia getting it installed.

its really not good enough.

Autodesk Australia, still waiting for you to put the support request through, so i did it myself.

guy at reseller doesnt know what hes doing, Autodesk Australia doesnt care... hows that for service

[Darin.Green]

Can you provide a screenshot of the error message?

[AutoMarcus]

[lynn_zhang]

Hi @AutoMarcus

Sorry to hear you're having trouble with the installation! For security reason I have removed your screenshot with the serial number. Please try the solutions in this article: AutoCAD 2017: The License manager is not functioning or is improperly installed. Hope this helps.

[AutoMarcus]

Hi Lynn

so far this year i have lost 4 weeks of productivity, 2 weeks for the installation of LT and 2 weeks for the installation of AutoCAD

this hasnt been done by me, this has been done by my IT guy spending days online and on the phone with two different AutoDesk resellers.

Both times they have taken 2 weeks. The AutoDesk reseller techs themselvs cant work out what the issue is.

now you guys keep sending me these "how to instal Autocad" links.

you know what would be really cool? and appologies for sounding very worked up and frustrated, but how about one of your guys calls me and remotely installs autocad?

i dont care if its midnight or 3am, i need this done. I spend 9-12 hours a day on AutoCAD, and 4 weeks of no productivity is really bad for business.

[AutoMarcus]

another question my boss would like to know, as this has happened every time, are we going to expect 2 weeks of this next year if we resubscribe to autocad?

[lynn_zhang]

Hi @AutoMarcus

Sorry about that and we do apologize! I have escalated the issue to Support Case #: 11874276 and our Installation & Licensing team is looking into it now. Could you PM your serial number and the email address associated with this license? Currently your email address is not linked to the license which could be the reason. Also, who is your reseller? Appreciate your information!

[AutoMarcus]

hi all been sorted now, its amazing, we tried the same thing over and over again, this time it worked

so why wasnt my email address linked with the licence?

[lynn_zhang]

Hi @AutoMarcus

Glad to hear it worked!

You're using your personal email address on forum account which is not linked to your licenses. Are you using your company email address for your licenses? Would really need your serial numbers to check. You can reply to Case: 11874276 with the details.

[AutoMarcus · Accepted solution]

nope they had my work email address.

and twice now in 8 months installing AutoDesk products, neighter time been my fault and lost 4 weeks of work production time....

[lynn_zhang]

Hi @AutoMarcus

Our Installation team has been trying to contact you via Case #11874276 but did not have your contact number. Could you please reply to the case and provide your phone number so that we can call you? Alternatively, you can PM me your phone number so that I can pass on to the team. Thanks!

[AutoMarcus]

hi Lynn

I have sent you a pm with my number and the number and email of the reseller tech guy that fixed it.

[lynn_zhang · Accepted solution]

Hi @AutoMarcus 

Got it. Thanks for the message and glad to hear the issue has been resolved. I've passed the information to our Tech Support team to follow up. It seems to be an account sync issue.