Transfer License Issue

[Anonymous]

When trying to transfer a license to a new computer, from the old computer i luanch the utility, click sign on, and get the following error;

HPDIA0200W Authentication failed. You have used an invalid user name, password or client certificate.

[jessica.t]

Hi @Anonymous!

I see that case 10697373 has already been created for you. If you have any other questions in the meantime please let us know. Thanks!