screen inactive

[gbG5A5W]

I have an annoying problem, which I can't address. Working AutoCAD 2025 on a windows system, my screen seems all over sudden inactive, crosshairs turn to the windows cursor and the active command freezes on screen. Clicking in the screen activates it again, but within seconds it seems inactive again. No work is lost, AutoCAD continues, but it's annoying. Clicking to activate the screen again often results in clicking an unwanted point (when a command is active, canceling and restarting the command.

Anyone having the same issue and soved this?

[pendean]

Based on what you are describing... some software running on your PC is stealing focus from your AutoCAD program window: by chance does your mouse button software have a setting that addresses that?

Does your AutoCAD have an add-on installed?

Are you doing something specific away from AutoCAD at that moment?

Share with us your exact OS version, and from inside your AutoCAD share screenshots of your ABOUT and GRAPHICSCONFIG command pop-ups please.

[gbG5A5W]

Thnx for your response. About:

And GRAPHICSCONFIG:

OS specs:

I use some LISP-routines, but nothing special. So far I haven't found the same issue in any other program I'm running, so mouse settings seem correct. There are, apart from the basic AutoCAD-apps, no apps installed.

[paullimapa]

Try switching from DirectX 12 to 11 and see if that makes a difference:

At command prompt enter:

GFXDX12

0

Thats a zero, close & restart AutoCAD

If still no good, at command prompt enter:

GRAPHICSCONFIG

Select another option under 2D Display Settings

If still no good, at command prompt enter:

GRAPHICSCONFIG

Disable Hardware Acceleration

[hui.ping.qiu]

Hello,

I have the same OS, GPU, AutoCAD version with you, but I do not have this issue, could you run the command graphicsconfig, andshare us the turner log?Thanks!

Thanks,

Hui Ping Qiu

[gbG5A5W]

I tried switching off DirectX12, but that doesn't solve the problem. Tuner log:

Card name: NVIDIA GeForce RTX 4060
Driver version: 32.0.15.7602
Tuning Date:
Virtual device: Dx11 (Hardware)

Display Adapters:
Adapter0
CardDesc NVIDIA GeForce RTX 4060
DedicatedSystemMemory 0
DedicatedVideoMemory 8343519232
SharedSystemMemory xxx-xxxxxxxx
PNPDeviceID VEN_10DE&DEV_2882&SUBSYS_51611462&REV_A1&LUID_0\11987&FLAGS_0
DiscreteAdapter True
DoublePrecision Supported
RayTracing Supported

Monitor0
ScreenWidth 3840
ScreenHeight 1080
PrimaryMonitor Yes
DPIPercentage 1.000000
Position 0, 0
Orientation 0
DisplayFrequency 144

Adapter1
CardDesc Intel(R) UHD Graphics 770
DedicatedSystemMemory 0
DedicatedVideoMemory 134217728
SharedSystemMemory xxx-xxxxxxxx
PNPDeviceID VEN_8086&DEV_A780&SUBSYS_D0001458&REV_4&LUID_0\12A70&FLAGS_0
DiscreteAdapter False
DoublePrecision Not Supported
RayTracing Not Supported

Certification:
Feature Mode kFM_Advanced
Feature Mode Available 120
Config Level 3
Hardware Available True
Hardware Recommended True
Status 0
Hardware ID 2
Hardware Feature Level 50
Software Feature Level 50
Force Dx12 Off True

Effects:
ACAD_2DRetainMode supported turned on
ACAD_2DRetainModeLevel 5 5
ACAD_AdvancedMaterial supported turned on
ACAD_FastShaded not supported turned off
ACAD_FullShadows supported turned on
ACAD_GlowHighlighting supported turned on
ACAD_GPUHatch supported turned on
ACAD_GPULineType supported turned on
ACAD_GPUText2D not supported turned off
ACAD_LineFading supported turned on
ACAD_LineSmoothing supported turned on
ACAD_PerPixelLighting supported turned on
ACAD_TextureCompression not supported turned off
ACAD_WhipArc supported turned on

General Options:
Adaptive Degradation True
Discard Backfaces True
Dynamic Tessellation True
Generate Vertex Normals False
Handedness Right
Maximum LODs 6
Redraw on Window Expose True
Surface Tessellation Tolerance 92
Transparency MediumQuality

Additional System Information:
ComputerSystem
Manufacturer Wortmann_AG
Model EU1001380;2120786
NumberOfProcessors 1
TotalPhysicalMemory xxx-xxxxxxxx

Processor
MaxClockSpeed 2100
Name Intel(R) Core(TM) i7-14700
NumberOfCores 20
NumberOfLogicalProcessors 28
Revision

OperatingSystem
Name Microsoft Windows 11 Pro|C:\windows|\Device\Harddisk0\Partition3
OSLanguage 1031
ServicePackMajorVersion 0
ServicePackMinorVersion 0
TotalSwapSpaceSize
TotalVirtualMemorySize 35404308
Version 10.0.26100

DiskDrive0
Model WD Blue SN580 1TB
Name \\.\PHYSICALDRIVE0
Size 1000202273280

DiskDrive1
Model TOSHIBA MK3259GSXP USB Device
Name \\.\PHYSICALDRIVE1
Size 320070320640

DesktopMonitor0
MonitorManufacturer (Standaardbeeldschermtypen)
MonitorType Algemeen PnP-beeldscherm
Name Algemeen PnP-beeldscherm
ScreenHeight
ScreenWidth

DesktopMonitor1
MonitorManufacturer
MonitorType Standaardbeeldscherm
Name Standaardbeeldscherm
ScreenHeight 1080
ScreenWidth 3840

DisplayConfiguration
DeviceName NVIDIA GeForce RTX 4060
DisplayFrequency 60
DriverVersion
PelsHeight 768
PelsWidth 1024

VideoController0
AdapterDACType Integrated RAMDAC
AdapterRAM 4293918720
ConfigManagerErrorCode 0
CurrentHorizontalResolution 3840
CurrentVerticalResolution 1080
DriverDate 20250412000000.000000-000
DriverVersion 32.0.15.7602
InstalledDisplayDrivers C:\windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_8ae620a6c455be0a\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_8ae620a6c455be0a\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_8ae620a6c455be0a\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_8ae620a6c455be0a\nvldumdx.dll
Name NVIDIA GeForce RTX 4060
PNPDeviceID PCI\VEN_10DE&DEV_2882&SUBSYS_51611462&REV_A1\4&8BD6E8D&0&0008
Status OK
TimeOfLastReset
VideoArchitecture 5
VideoModeDescription 3840 x 1080 x 4294967296 kleuren

VideoController1
AdapterDACType Internal
AdapterRAM 2147479552
ConfigManagerErrorCode 0
CurrentHorizontalResolution
CurrentVerticalResolution
DriverDate 20241018000000.000000-000
DriverVersion 32.0.101.6129
InstalledDisplayDrivers C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b57fc4f35ff4051b\igdumdim64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b57fc4f35ff4051b\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b57fc4f35ff4051b\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b57fc4f35ff4051b\igd12umd64.dll
Name Intel(R) UHD Graphics 770
PNPDeviceID PCI\VEN_8086&DEV_A780&SUBSYS_D0001458&REV_04\3&11583659&0&10
Status OK
TimeOfLastReset
VideoArchitecture 5
VideoModeDescription

[paullimapa]

And did you try the last option I posted as well?

GRAPHICSCONFIG

Disable Hardware Acceleration

[gbG5A5W]

Disabling hardware acceleration is not really an option. Tried it, but since work with 3D solids all the time that's almost impossible to work with.

[paullimapa]

That’s just to confirm if the freeze has to do with the graphics engine. Have you tried different 2D Display Settings also posted in my initial reply?

Another thing to try would be to see if your graphics driver has an update that can be installed 

[gbG5A5W]

I've put some settings down in 2D display settings, but I found also that the problem occurs mostly when working in a layout. Sice I've been modeling a lot in MS I haven't been able to spot the difference. But I'll keep watching what happens.

[gbG5A5W]

I tried changing the settings of 2D Display Settings and 3D Display Settings, but the problem persists. Graphics card is up-to-date.

[paullimapa]

like @pendean posted I wonder if there’s something running in your windows OS that might be interfering with AutoCADs mouse actions. Though I do find it strange that it only happens while in layout but not in model space. Perhaps try disabling all tasks from running at windows startup. Also create a new Windows user login profile with local admin rights. Then login to Windows as that new user and launch AutoCAD to test.  Another thing to try is install AutoCAD 2024 or 2026 and see if the problem also occurs in those two versions. 

[gbG5A5W]

Hmmm... Working in a network, that's not the easiest way. I can't simply create a new user profile

[paullimapa]

Time to get IT involved