QNEW Template setting fail

[shawn.roberts]

I am currently using 2020 release. When trying to map our default template (Options>Files>Template Settings>Default Template File Name For QNEW) we path it to our company template on the server and it gets used once and reverts back to vanilla settings on the C: drive. This is happening to both our seats. Again, it works once then reverts.

[pendean]

Why not ask the Cadworx Plant folks if their add-on is the reason you cannot do that https://hexagonppm.com/support

As a test, use a Startup/Profile that is not that, and try it. if done correctly I suspect it works like it is supposed to for all of us without that add=on.

[shawn.roberts]

It still drops the pathway upon startup, it is not a Cadworx issue.

We have tried using AutoCad as administrator to bring the program up as standalone and path the file and it still drops the file pathway.

[pendean]

Not seeing the issue here in our offices for any of our users in R2020.1.4, R2021.1.1 and R2022.1 so far: you likely have a startup replacing paths for you, or you all have a Windows Registry issue (which would be odd but possible).

Or is that Z: drive location/pathing the issue?

[shawn.roberts]

This was never an issue until we upgraded to the 2020 release from 2018. All I'm looking for is a solution. We removed the program and re-installed it some time back, I don't feel like going down that road again. 

[martti.halminen · Accepted solution]

Re-installing AutoCAD doesn't help if you have registry problems.

We've never had problems with the QNEW template setting, but with other paths in the profile (dropping non-found paths from the search path if AutoCAD is started without network connection).

The problem is that whenever AutoCAD stops, it updates its current profile settings including any errors into the registry, and reads those back on the next start, ignoring the .arg file.

When suspecting these problems, we stop AutoCAD and delete the profile with Regedit from 

HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R24.1\ACAD-5105:409\Profiles

(or whichever version is relevant), so on the next start AutoCAD reads the .arg file and re-creates the registry item without the errors.

- of course this assumes that the .arg file is correct, and the path you are using exists.