PROBLEM WITH AUTOCAD 2026

[ntoub]

I HAVE THE FOLLOWING PROBLEM FOR AUTOCAD 2026

Device Name DESKTOP-CIM4GBK

Processor Intel(R) Core(TM) i7-14700K (3.40 GHz)

Installed RAM 32.0 GB (31.7 GB usable)

Graphics NVIDIA GeForce RTX 4060 Ti (8 GB)

DRIVER

596.36-desktop-win10-win11-64bit-international-nsd-dch-whql

Storage 579 GB of 2.73 TB used

Device ID C5ADABAE-1280-4E88-BDCB-D322B9CAC896

Product ID 00330-73745-00003-AAOEM

System Type 64-bit Operating System, x64 technology processor

THE PROBLEM

AUTOCAD FREEZES IMMEDIATELY AFTER OPENING ….

HARDWARE ACCELARATOR OFF

(ntoub@otenet.gr)

[imadHabash · Accepted solution]

Hi,

@ntoub 

Try the solution from this Autodesk Support link >> Click <<

1. Ensure that AutoCAD is completely closed before proceeding.
2. Navigate to the following directory: C:\Program Files\Autodesk\AutoCAD 202x, and open the folder corresponding to the AutoCAD version installed on your system.
3. Locate the file AdDownloaderCore.dll and rename it to AdDownloaderCore_backup.dll.

There have been many recent cases that followed this solution and achieved successful results. I hope you will be one of them.

[BhaskarMurari · Accepted solution]

Was the issue resolved by following steps: 

 1.Ensure that AutoCAD is completely closed before proceeding.
2. Navigate to the following directory: C:\Program Files\Autodesk\AutoCAD 202x, and open the folder corresponding to the AutoCAD version installed on your system.
3. Locate the file AdDownloaderCore.dll and rename it to AdDownloaderCore_backup.dll.

if this steps not resolved, please let us know.

[rosie_lucas1]

Hello @ntoub,

Just checking in—did the responses shared by @imadHabash and @BhaskarMurari  help clarify your question?

If so, please consider clicking the "Accept Solution" button. Doing so helps others in the community find answers to similar issues.

If your question still needs more attention, feel free to reply here with an update. This way, other members can jump in with further suggestions or guidance to help you move forward.

All the best,

Rosie | Community Manager