Problem with a specific autocad file

[emma.latisK6GHM]

I have a problem with a specific autocad file.

I have been working on this file for months and it has never given me any problems. Lately every time I work on it after some time autocad stops unexpectedly sometimes saying "Fatal Error".

This thing only happens to me with this specific file.

I tried to follow the advice of autodesk to solve the problems of damaged or low performance designs but nothing has changed.

I also tried to uninstall all autodesk and autocad and install it again but nothing has changed.

How can I do without losing the drawing and being able to continue working on it?

[imadHabash]

Hi,

i suggest to clean your CAD dwg file as mention here . >> Click << .

[emma.latisK6GHM]

I have already tried all the procedures but nothing has changed

[imadHabash]

Can we have your CAD dwg file please ? 

[emma.latisK6GHM]

Yes!

[imadHabash]

Nothing attached ... please do it from your normal internet pc connection . 

[emma.latisK6GHM]

So it is attached?

[j.palmeL29YX]

The good news:

Here I can open your dwg without problems (ACAD 2020.1.2).

To solve the problem at your side:

First I'd suggest to start your AutoCAD with another (or a new) profile.

If this doesn't help reset your AutoCAD to the default settings.

Next step (if the above is not helpful)  can be a repair installation or a new installation.

[emma.latisK6GHM]

Thank you. I already did a new installation but the problem remained. Concerning the profile i cannot change it because it is my university profile

Also with other files i don't have problems.

Any other suggestion?

Thanks really a lot for your help

[j.palmeL29YX]

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@emma.latisK6GHM wrote:
I already did a new installation

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Did you a >>CLEAN UNINSTALL<< before?

[j.palmeL29YX]

Can you open the attached 2013 dwg?

[emma.latisK6GHM]

I managed to open it but after 5 minutes everything suddenly turned off and I got this message: "AutoCad cannot continue. You can attempt to save changes into the following file up to the start of the last command...". I don't understand why with all the other files I have on my computer autocad works without problems and for hours without ever stopping

[j.palmeL29YX]

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@emma.latisK6GHM wrote:

I don't understand why with all the other files I have on my computer autocad works without problems

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AutoCAD may stumble upon an issue that is not present in the other files. Because I don't have problems with your file I guess there must be a problem in your AutoCAD (therefore I wrote "Good news", your file is -  seems for me - not corrupt):
=> clean deinstall and new install. (my suggestion)

(Can you open the file at another computer?)

[imadHabash · Accepted solution]

This is what I've got Consecutively when i open your CAD dwg file !!! 

    

would you try to open the attached Test CAD dwg file and see if any changes ?

[pendean · Accepted solution]

Nothing wrong with your file here, neither is the WBLOCK that I made of it: see attached.

But I can see why you panicked, this one file should have been about a dozen XREFs with one base drawing so you don't lose it all when there is a glitch.

[emma.latisK6GHM]

I had started to uninstall autocad add-ons from the computer to proceed with the clean uninstallation of the program. I have installed: Autocad, Autodesk License and Autodesk Material Library Service. having seen your advice I downloaded the files and tried to open them on the comuter despite having started to uninstall. Now all the files seem to work flawlessly, both my original and the ones you sent me. I thought, however, to proceed with the clean uninstall and installation to be sure that the problem does not recur.

Thanks so much for your availability and for your help.
I will let you know in case the problem exists.

[emma.latisK6GHM]

is it therefore possible that the problem was inside one of the partitions of the program that I uninstalled?
Because now everything works

[j.palmeL29YX]

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@imadHabash wrote:

This is what I've got Consecutively when i open your CAD dwg file !!! 

    

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Now I'm surprised.

>>Here << you can see what I got. No problems while opening, no error messages, nothing ...

🤔

Therefore my conclusion that somewhat seems to be corrupt in @emma.latisK6GHM 's programm installation.

[j.palmeL29YX]

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@emma.latisK6GHM wrote:

is it therefore possible that the problem was inside one of the partitions of the program that I uninstalled?
Because now everything works

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That was my guess from the beginning. Now we'll never know. The main thing is that you can continue working now.

(BTW: My 2013 file posted above was also the result of a Wblock, in the hope that possible problematic items will not be exported).

[emma.latisK6GHM]

Unfortunately, the problem has not been solved.

Yesterday I tried to open the file on another windows 10 computer with autocad 2019 and the program also stopped there while I was working. I followed the Autodesk-recommended clean_uninstalled procedure on my PC and then reinstalled the program.
At the moment I only have the version of autocad 2019 with the basic software packages that are included in the installation.
Today I worked all day on another file without ever having problems. Previously I tried to get the file that creates problems for me from my work partner who has managed in these days to go on working on the file without problems on a Mac computer. I opened the file on my computer and after about 10 minutes the program stopped again. I have received two error messages that I attach. I therefore detached all the reference files when I reopened the file again. the situation has not been resolved.
I attach the new file.
I'm desperate!