Problem Installing the Free Trial

[Anonymous]

Hello,

I am having issued with installing the trial version on my computer. I have tried a number of times and still get the same error, not sure exactly what the error is. I would really like some advice on the issues.

I dont think its the system requirements, as we have a student intern who has installed a student version on his machine (which is similar to my machine) and is working perfectly fine.

I have also attached the screen shot of

1) Error Message

2) System Properties.

[lynn_zhang · Accepted solution]

Hi @Anonymous Welcome to Autodesk Community!

Have you disabled your firewall and anti-virus programs during the download and install?

[Alfred.NESWADBA]

Hi,

welcome @forums.autodesk.com!

Please upload the logfile so we can see what happend.

- alfred -

[Anonymous]

Hello Lynn,

Thanks for your prompt response. Yes your advise helped me to solve the problem.

Thanks

Girish