Physical media not received

[Anonymous]

Dear Support 

I had order the physical media. But still not yet received. In the order  It is mentioned as already shipped. when I checked with the courier  it has delivered to omnix international. How it is possible to deliver the media to an address other than the shipping address. 

Order Number: 7155503898
 

Products:
PDSU 2017 WWENG MEDIA KIT
USB

DSS 2017 WWENG MEDIA KIT USB

Thanks & regards,

Abhilash.P.C
Contech Engineering Co.llc 

thanks & Regards

Abhilash.P.C

P.o.Box 5750

Dubai

UAE

[rkmcswain]

This is not Autodesk Support. These are public forums almost exclusively manned by users just like you. We can't adjust your shipping needs.

Start here for more assistance: https://knowledge.autodesk.com/contactus

[john.vellek]

Hi @Anonymous,

Here is an article the details the process for obtaining physical media. Filling out the form as described, you should have the opportunity to input a shipping address.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Dear John

thanks for the reply. the shipping address mentioned here is correct. When I contacted Omnix international Dubai, not received a  proper answer from them 

[john.vellek]

Hi @Anonymous,

I'm sorry if it didn't originally ship correctly. Personally, I would download the files directly and then write to a physical media such as a flash drive.

At any rate, I suggest that you try to reorder and indicate that you have already tried this process but it was shipped incorrectly.