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Open AutoCAD drawing, and blank window opens

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Message 1 of 3
Anonymous
336 Views, 2 Replies

Open AutoCAD drawing, and blank window opens

When my user opens a drawing, a blank window also opens.  It closes when we close the drawing.  There is no header text, just a blank window.  AutoCAD 2019.  I tried unchecking the online help, but it didn't fix the problem.  They can work in the drawing, but just have that extra window on the screen.

 

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Message 2 of 3
pendean
in reply to: Anonymous

No idea what your partial screenshot is trying to explain: is that on a second monitor?

Is this a new installation of R2019?
Or did the problem start appearing after a change with R2019 or the user (a 3rd party add-on was recently installed etc.)?

Message 3 of 3
Anonymous
in reply to: pendean

The screen shot shows  the blank screen, and it is on another monitor.  The drawing windows are normal.  This started after using Design Center yesterday, I believe.

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