Material Edit Error- AutoCAD 2016

[Anonymous]

I'm having a real headache of a problem ...

When clicking on the edit button on an existing material .... or when trying to create a new material the program freezes and then I get this:

FATAL ERROR: Unhandled Access Violation Reading 0x1128 Exception at d1e41230h

This has stopped all material editing on any of my drawings ..... HELP!!

Just tried opening the Materials Editor and got the same error .... can't figure it out!!

[Anonymous]

---

@Anonymous wrote:

I'm having a real headache of a problem ...

When clicking on the edit button on an existing material .... or when trying to create a new material the program freezes and then I get this:

FATAL ERROR: Unhandled Access Violation Reading 0x1128 Exception at d1e41230h

This has stopped all material editing on any of my drawings ..... HELP!!

Just tried opening the Materials Editor and got the same error .... can't figure it out!!

---

What are your system specs?  Does this happen with all DWG's, or just some?  

[Victoria.Studley]

Hi @Anonymous,

Thank you for posting your questions here. I encountered a similar crash in AutoCAD 2016 about a month ago, and updating my graphics driver to a certified version for AutoCAD 2016 products resolved the issue for me.

With that said, could you provide the following information?

• Which graphics card make/model and driver version do you have installed in your machine? (You can search for a certified driver for it here.)
• If this only occurs in one file, have you tried repairing it?
• If it happens in many or all files, have you tried repairing the program?
• Could you post a screenshot of your graphics configuration in AutoCAD? (Enter 3DCONFIG at the command line.)

[Victoria.Studley]

Hi @Anonymous,

I'm checking in today to see if you're able to provide the information I requested in order to troubleshoot your material editing fatal error. Is the issue still occurring, or have you been able to restore the functionality in the program?

[Anonymous]

Sorry I didn't get back to you sooner, I was out of my office the latter part of last week and didn't have access to my computer. Since this is a Sony owned computer, and most of it is locked down after the "hack", I am unable to find out what graphics card this machine has. The processer is an Intel Xeon CPU ES-2620v3 @ 2.40 GHz.

As far as the 3DCONFIG is concerned it is as follows:
[cid:image001.png@01D0E3C3.82F07930]

This problem with being unable to edit or create new materials is happening on all drawings not just specific drawings. I have repaired AutoCAD with no change. Thanks for trying to help with this as it is so frustrating.

Thanks again,

Jody Vaclav
Assistant Art Director/Set Designer
Wheel of Fortune
310-729-2331 Cell 310-244-6153
Jody_Vaclav@spe.sony.com



Jody Vaclav
Assistant Art Director/Set Designer
Wheel of Fortune
310-729-2331 Cell 310-244-6153
Jody_Vaclav@spe.sony.com

[Victoria.Studley]

Hi @Anonymous,

I'm sorry to hear the issue is still occurring, and in all drawings.

The image file didn't post in your last response, so I can't see your Graphics Performance screenshot. It should look something like this, and displays the graphics card and driver version:

Once you know which card and driver version AutoCAD is using, you can look up the card on the Autodesk Certified Hardware site and make sure your driver version is one of the certified drivers for your card (assuming the card is on the certified list). In the example above, the driver is out of date and should be updated to the certified version listed on the site, which can be downloaded directly.

[Victoria.Studley]

One more thing to add. If you work through this, and the issue persists, I'd like to know:

Did the fatal errors begin around the same time your machine was "locked down"? If so, you may want to work through the optimization tips in this article, and ensure that your IT department has added exlcusions to any antivirus/security programs that could be interfereing with AutoCAD.

[Anonymous]

Thanks, I'll arrange for IT to come up and go through all the specs.

Jody Vaclav
Jody_Vaclav@spe.sony.com
Jody.vaclav@gmail.com
(310) 729-2331

[Anonymous]

Finally found all the specs on my computer including the graphics driver. Could you look at these and tell me whether or not that may be the problem?

I so appreciate your help with this. 

Card name: NVIDIA Quadro K4200
Driver version: 9.18.13.4066
Tuning Date: 8/7/2015
Virtual device: Dx11 (Hardware)
The card and driver meets the recommended requirement.

Display Adapters:
NVIDIA Quadro K4200(Primary)
RDPDD Chained DD
RDP Encoder Mirror Driver
RDP Reflector Display Driver

Certification:
Hardware Available True
Hardware Recommended False
Status 1
Hardware ID 2
Hardware Feature Level 50
Software Feature Level 50

General Options:
Adaptive Degradation True
Discard Backfaces True
Dynamic Tessellation True
Generate Vertex Normals False
Handedness Right
Maximum LODs 6
Redraw on Window Expose True
Surface Tessellation Tolerance 92
Transparency MediumQuality

Additional System Information:
ComputerSystem
Manufacturer Dell Inc.
Model Precision Tower 7810
NumberOfProcessors 1
TotalPhysicalMemory 17100509184

Processor
MaxClockSpeed 2401
Name Intel(R) Xeon(R) CPU E5-2620 v3 @ 2.40GHz
NumberOfCores 6
NumberOfLogicalProcessors 12
Revision 16130

OperatingSystem
Name Microsoft Windows 7 Enterprise |C:\WINDOWS|\Device\Harddisk0\Partition4
OSLanguage 1033
ServicePackMajorVersion 1
ServicePackMinorVersion 0
TotalSwapSpaceSize
TotalVirtualMemorySize 33397576
Version 6.1.7601

DiskDrive0
Model ATA ST1000DM003-1ER1 SCSI Disk Device
Name \\.\PHYSICALDRIVE0
Size 1000202273280

DiskDrive1
Model HP Photosmart Prem USB Device
Name \\.\PHYSICALDRIVE1
Size

DiskDrive2
Model Seagate Desktop USB Device
Name \\.\PHYSICALDRIVE2
Size 2000396321280

DiskDrive3
Model WD My Book 1230 USB Device
Name \\.\PHYSICALDRIVE3
Size 4000710389760

DesktopMonitor
MonitorManufacturer (Standard monitor types)
MonitorType Generic PnP Monitor
Name Generic PnP Monitor
ScreenHeight 1080
ScreenWidth 1920

DisplayConfiguration
DeviceName NVIDIA Quadro K4200
DisplayFrequency 60
DriverVersion
PelsHeight 768
PelsWidth 1024

VideoController
AdapterDACType Integrated RAMDAC
AdapterRAM 4293918720
ConfigManagerErrorCode 0
CurrentHorizontalResolution 1920
CurrentVerticalResolution 1080
DriverDate 20140804000000.000000-000
DriverVersion 9.18.13.4066
InstalledDisplayDrivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Name NVIDIA Quadro K4200
Status OK
TimeOfLastReset
VideoArchitecture 5
VideoModeDescription 1920 x 1080 x 4294967296 colors

Process Information:
Loaded ARX and CRX Modules
acapp.arx
acapp.crx
acautoloader.crx
acautoloader.arx
acjscorestub.crx
acgsconfig.arx
acgsconfig.crx
accloudconnect.crx
acismui.arx
acismui.crx
acvmtools.crx
vl.crx
acdwgrecovery.arx
aclaunchnfw.arx
acsign.arx
acetutil.arx
vl.arx
acsceneui.arx
AcCamera.arx
acsceneui.crx
actp.arx
acexperience.arx
acpublish.crx
acpublish.arx
AcPi.arx
acdim.arx
acdim.crx
AcFdUi.arx

Effects:
ACAD_LineSmoothing not supported turned on
ACAD_PerPixelLighting supported turned on
ACAD_AdvancedMaterial supported turned on
ACAD_FullShadows supported turned on
ACAD_TextureCompression supported turned off
ACAD_HQGeom supported turned on
ACAD_GlowHighlighting supported turned on
ACAD_Dx11 supported turned on

[Victoria.Studley]

Hi @Anonymous,

Thank you for posting your graphics card and system information.

I looked up your graphics card (NVIDIA Quadro K4200) on the Autodesk Certified Hardware site.

There is one tested and certified driver version (9.18.13.4121), which is not the one you have installed (9.18.13.4066).

I recommend downloading and installing the certified driver version (9.18.13.4121), which you can find here.

[Anonymous]

Sorry so late in getting back to you, we've had a busy month and I've been "working around" (not rendering materials) this problem to get a lot of drawings out. I just had a chance to download and install the driver your recommended. ..... no difference. (NUTS!) 

Looked for a "REPAIR AutoCAD 2016" anywhere on my subscription page with no avail. I'm ready to give up!!!

To remind you of my problem; Whenever I try to edit an existing or create a new material I get this error message and AutoCAD shuts down.

FATAL ERROR: Unhandled Access Violation Reading 0x1128 Excepting at d2f61230h

I've tried to download and install the Service Pack 1 and I get the error; A problem prevented the Service Pack from being installed. Contact your system administrator.  Error Code: 1612

Since I am the system administrator .... I'm at a loss of what to do.  Everything is shut down, we have access to all the program files .... don't know what else I can do to make this work. 

As you can see, I've tried almost everything I know of to get this program working but nothing seems to help .... can you help me?

[Anonymous]

Has this problem been resolved? I am experiencing the same frustrating and crippling fatal error.

[Anonymous]

Same problem here, not the first time and happened with previous AutoCad versions as well. AutoCad 2017, OS Win10, graphics NVIDIA Quadro K3000M with 354.56 driver. Graphics is compliant with Autodesk Certified hardware, all software legit and up to date.

How to fix this?? 

See CER_142613062 and previous error reports

[Anonymous · Accepted solution]

Continued to have the same problem on more complicated drawings. What I did to circumvent this is to go into graphics config and turn off the graphics accelerator off to edit the materials. Once all my materials are edited, I can then turn the graphics accelerator back on to view my drawings correctly. (Most of the time I just leave it off and use my renders to check alignments and looks etc.)

Good luck!! 

[Anonymous]

HI Jody - and all with the same problem,

For now, my problem seems solved!

• Close AutoCad;
• Find the directory "C:\Users\User\AppData\Roaming\Autodesk\AutoCAD 2017\R21.0\enu\Recent", where the disk and user nomination may vary according to what you have set in your system;
• In there look for picture files "Materials editor open . .  file name".
• Delete those picture files.
• Restart AutoCad, et voila . . 

Seems AutoCad does not or does not always delete the last files related to the material and to many of those available corrupts things.

Related to this is the annoying problem of editor popup windows appearing off screen (I switch from multiple displays to single display when out of office) and being unable to find these when right clicking in taskbar and cascading all open windows. Should you have a solution for that . . .

Hope this works for you as well,

Best regards,

Peter 

[Anonymous]

Same problem popped up again . . 

So a little update:

2 things to do to prevent this:

• Delete recent "Materials Editor Open" files (shortcuts);
• And consistently close Materials Editor and Materials Browser after each use.

Requires "MATBROWSEROPEN" every time you need it, but no fatal errors.