Help adding paper sizes in AutoCAD

[Anonymous]

Hi ,
This is Ruaa Katto , work at Trinity Steel Inc. I am using AutoCAD 2017 , trying to add new paper size to plot a full size drawing for shop but can’t click on the Add , delete or edit batons on custom paper size.
Please see attached picture for more information .
Please let me Know what to do , why it is not effective .

Regards,

RUAA KATTO
TRINITY STEEL
rkatto@trinitysteelinc.com

@Anonymous, 

john.vellek has edited your subject line for clarity: help need

[Alfred.NESWADBA · Accepted solution]

Hi,

if that button "Add" is active or not depends on the printer driver. Some printer drivers have the option to add the page formats directly in the system printer console, if that is working then you can't add them to the AutoCAD definitions (PC3/PMP), you have to add your special formats in the system printer properties.

- alfred -

[AllenJessup]

Often you can assign new pater sizes through Custom Properties. The image below is based on our HP510. As @Alfred.NESWADBA mentioned, this may vary from driver to driver.

[john.vellek · Accepted solution]

Hi Ruaa,

Check out this older post and see if it helps you to add a custom sheet size. If not, please add a post and I will try to find you some additional resources.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Thank you  Alfred

I think that is the problem , the printer, because I add new custom size to the printer yet it is not showing in the menu when I try to choose the paper size.

Thanks

Ruaa

[Anonymous]

Hello John,

I have tried every single way to do that yet it is not working , I think the problem is with the printer it self or the new system , because it was the same printer when I was able to change paper size , same printer with old auto CAD version , I don't Know what happened  .

Thanks

Ruaa

[Anonymous]

Thanks Allen

Yes I agree with you that the problem is with the printer .

Thanks

Ruaa

[Alfred.NESWADBA]

Hi,

>> because I add new custom size to the printer yet it is not showing in the menu when I try to choose the paper size

Did you restart AutoCAD after modifying the printer's paper sources?

Which printer and which printer driver version are you using?

- alfred -

[AllenJessup]

Have you tried updating the printer driver?

[Anonymous]

Yes I did , I restart the computer also not only the autocad.

[Anonymous]

hi Alfred

the printer is HP design jet T 795 44"

it is the same printer that I work on it before  insulting windows 10 and auto CAD 2017

Ruaa

[Anonymous]

Hi Allen

I was not able to do that because the advanced properties are not active;

Ruaa

[Alfred.NESWADBA · Accepted solution]

Hi,

>> it is the same printer that I work on it before  insulting windows 10

Well, in the past we have noticed that HP does not do a great support for Windows 10, older devices don't get (correct) driver updates and it's annoying what HP does (or better does not).

If you have updated an older Windows to Windows 10 then you should uninstall the driver, look to a driver that is specific to that plotter and definitely for Windows 10, if you don't find such a driver you might go the way to use an universal plotter driver from HP, which does not support specific functions for your plotter, but at least works with Windows 10.

Good luck, - alfred -

[Anonymous]

Alfred,

Thank you so much for the information that you give me, I will contact with the person that update the system and install the new sever to try to fix the problem.

Thank you

Ruaa