error openning autodesk apps

[Anonymous]

adsync.exe pops out when I open laptop

acad.exe pops out when I open autocad 2017

also revit 2016 is not working anymore ..

program cant start because api-ms-win-crt-runtime-l1-1-0.dll is missing

I checked in my control panels, and I have all the visual c++ versions, yet when I install visual c++ 2015, it always FAIL to setup

please help,

[Alfred.NESWADBA]

Hi,

welcome @Anonymous.autodesk.com!

Did you just installed the software or was it running fine previously?

>> yet when I install visual c++ 2015, it always FAIL to setup

With which message?

- alfred -

[john.vellek]

Hi @Anonymous

Welcome to the Community!

Please go through the following steps and let me know if the problem persists.

1. Install Windows Updates:
   Go to Start - Control Panel - Windows Update
   Check for updates
   Install all available updates.
   After the updates are installed, restart your computer.
   After the restart repeat the steps above again until no more updates are available.
    
2. Download the Visual C++ Redistributable:
   
   For Windows 64-bit
   Visual C++ Redistributable for Visual Studio 2015 (64-bit)
   For Windows 32-bit
   Visual C++ Redistributable for Visual Studio 2015 (32-bit) 
   
   
3. Run the vc_redist.x64.exe (64-bit) or vc_redist.x86.exe (32-bit) and select Uninstall
4. Run the .exe again and select Install 

Please select the Accept as Solution button if my post fully solves your issue or answers your question.

[john.vellek]

Hi N.Khuder

I am checking back to see if my post helped you with your problem. Please add a post with your results so other Forum users can benefit.

Please hit the Accept as Solution button if my post fully solves your issue or answers your question.