Error Message when using AutoCAD hyperlinks to point to a shared file on SharePoint

[latanya_johnson]

I would like to know if there is some level of permission or variable needed to be enabled in order to have a hyperlink from AutoCAD to talk to SharePoint? I am using Windows 10, Microsoft Edge, AutoCAD 2021 version. I've done a lot of trouble shooting and the hyperlink command works perfectly fine with other attachments outside of the SharePoint area. It was working on my old laptop but after my refresh I am getting the following error message: 

Error

We're sorry, sign-in isn't working right now. But we're on it! Please try again later.

If this problem persists, contact your support team and include these technical details:

Correlation ID: 3dadc8a0-1026-6000-e013-11321370bee4

Date and Time: 7/21/2023 6:32:36 AM

URL: https://eu001-sp.shell.com/

Issue Type: Unknown issue.

Any help in this matter would be of great help.

Thank you!

LaTanya Johnson

[pendean]

"sign in isn't working right now" and "unknown issue" appears to be a problem outside of AutoCAD. Sorry, the program cannot fix that for you.

[paullimapa]

Do you encounter the same error message with hyperlinks you place on documents using other apps like Word or Excel that also point to shared files on Sharepoint?

[latanya_johnson]

No, I tested creating a hyperlink in a pdf file and linked it to SharePoint file and it worked perfectly.

[brian.strandberg]

In AutoCAD if I create a link to our CAD Standard sharepoint page, click Target... I get his funky error.  If I right click on the object and run the hyperlink it goes to the default sharepoint page.  So, weird.

[latanya_johnson]

Yes, I agree. The link is good. I believe it’s the permissions between AutoCad and the SharePoint software is where the problem lies. I’ve had this issue before, but I was selecting the wrong option in the dialog box for the hyperlink. But now I’ve tried a lot of things and have gotten no results.

Thank you for sharing. I hope you get an answer to your challenge as well.

[brian.strandberg]

What is interesting is if you use the lisp statement (command "start" "https://REDACTED_SERVER_NAME\CAD-Standards.aspx") This works fine.  So it seems to be just an issue with the hyperlink feature in AutoCAD.

AutoCAD people - it would be good to have a solution for this, I can think of alot of scenarios where this would be nice to use.

[paullimapa]

time to report it to Autodesk since we're all just users here.

[pendean]

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@brian.strandberg wrote:

AutoCAD people - it would be good to have a solution for this, I can think of alot of scenarios where this would be nice to use.

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Suggestions for product improvements are done way over here by you regularly and often https://www.autodesk.com/company/contact-us/product-feedback 

How to open a support case with Autodesk if you are on subscription to seek out Autodesk Support's help:
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