DLL not found: hcreg13Res.dll Autodesk Plot Style Manager applet

[Anonymous]

Hi - I'm trying to run the Autodesk Plot Style Manager Control Panel applet, but receive "DLL not found: hcreg13Res.dll"

A few details.

• This error occurs on AutoCAD 2016 (32 bit), AutoCAD 2017 (64 bit), AutoCAD 2018 (64 bit) - the only difference between these is the DLL being complained about.  AutoCAD 2016 has an hcreg12Res.dll, 2017 has hcreg13Res.dll and 2018 has hcreg14Res.dll.
• This error occurs on a Dell OEM Windows 10 Pro install (Dell Precision 7510 laptop)
• This error occurs on a vanilla Microsoft ISO Windows 10 Pro install -build version 1703, with no other software loaded other than Windows.
• UAC is turned off
• The user under which this is installed is as administrator (Windows parlance) of the laptop.
• The file that Plot Style Manager complains about is in the correct location - I have another laptop which works and there is no difference in the file location of this DLL, between the system that works and the one that does not.
• Looking at the actual applet file in a hex editor, I can see this particular error message is hard-coded in the applet, which makes me think this is a applet issue not a DLL issue.

Any ideas on this one would be appreciated, as I'm all out of practical solutions to try.

Cheers

[Alfred.NESWADBA]

Hi,

>> I have another laptop which works

Also running Windows 10 incl Creator update?

>> The user under which this is installed is as administrator

Is there a difference if you use the AutoCAD start icon with right-click => start as administrator?

...or if you create a new user and start AutoCAD in that context?

With DLL-errors a good suggestion is to uninstall and reinstall the VC++ redist's as described >>>here<<<. Take care to run the correct order, starting with the oldest release 32bit, then 64bit, then next version 32bit, then 64bit ...

HTH, - alfred -

[Anonymous · Accepted solution]

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@Alfred.NESWADBA wrote:

Hi,

>> I have another laptop which works

Also running Windows 10 incl Creator update?

>>Yes, both are running Win 10 Creator Update, however the one that works was an in-place upgrade from an earlier build of Windows 10 Pro, and the one that doesn't work was a fresh build directly of the Creator version of Win 10 Pro.

>> The user under which this is installed is as administrator

Is there a difference if you use the AutoCAD start icon with right-click => start as administrator?

...or if you create a new user and start AutoCAD in that context?

>>No difference.

With DLL-errors a good suggestion is to uninstall and reinstall the VC++ redist's as described >>>here<<<. Take care to run the correct order, starting with the oldest release 32bit, then 64bit, then next version 32bit, then 64bit ...

HTH, - alfred -

>> Thanks Alfred.

Further info from additional investigation.

It appears to be a file association issue, so I have it working now, I believe.  Although the AutoCAD installation completes successfully, a number of files do not get associated with any app or executable.

The .ctb and .stb files in the C:\Users\<username>\AppData\Roaming\Autodesk\AutoCAD 2017\R21.0\enu\Plotters\Plot Styles folder should have been associated with C:\Program Files\Autodesk\AutoCAD 2017\styexe.exe, but they were not.

The .pc3 files in the C:\Users\<username>\AppData\Roaming\Autodesk\AutoCAD 2017\R21.0\enu\Plotters folder should have been associated with C:\Program Files\Autodesk\AutoCAD 2017\pc3exe.exe, but they were not.

And some or all of the following registry entries were missing, to associate the .pmp files located in the C:\Users\<username>\AppData\Roaming\Autodesk\AutoCAD 2017\R21.0\enu\Plotters\PMP Files folder:

[HKEY_CLASSES_ROOT\AutoCADPlotterModelParametersFile]

@="AutoCAD Plotter Model Parameters File"
"NoOpen"=""

[HKEY_CLASSES_ROOT\AutoCADPlotterModelParametersFile\DefaultIcon]
@="C:\\Program Files\\Autodesk\\AutoCAD 2017\\en-US\\acadficn.dll,119"

[HKEY_CLASSES_ROOT\.pmp]
@="AutoCADPlotterModelParametersFile"

[HKEY_CURRENT_USER\Software\Classes\.pmp]
@="AutoCADPlotterModelParametersFile"

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.pmp]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.pmp\OpenWithList]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.pmp\OpenWithProgids]
"AutoCADPlotterModelParametersFile"=hex(0):

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0A287E27AE092A946A6FF0B709B65384]
"FEE98B82100090401220FCF3A3907BD7"="C:\\Program Files\\Autodesk\\AutoCAD 2017\\UserDataCache\\Plotters\\PMP Files\\PublishToWeb JPG.pmp"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C7DD9D1E66E8F88489C576CD9F2A169E]
"FEE98B82100090401220FCF3A3907BD7"="C:\\Program Files\\Autodesk\\AutoCAD 2017\\UserDataCache\\Plotters\\PMP Files\\PublishToWeb PNG.pmp"

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