Crashing

[Anonymous]

Hi,

I have a Dell 3510 Workstation and AMD Fire-Pro graphics card .
I work with a student version of Auto-CAD 2016 and recently while working computer shuts down unexpectedly and without any log after re-opening. The files are simple files of drawing without any additions.

After a conversation with Dell's support, I changed the operating system from Windows 10 to Windows 7 Pro clean boot- after the re-installation, computer crashes again.

what can I do? Do you have a problem like this?
I reinstalled the Auto Cad and still no change..

Thanks
Roie
390
397

[Alfred.NESWADBA]

Hi,

welcome @Anonymous.autodesk.com!

>> after the re-installation, computer crashes again

If "crash" means the computer turned off without any message, just like power off in fast mode PLUS a new setup with different Windows version did not help ... then you have hardware conflicts/defects.

Or does "crash" mean anything else ... then please describe messages you get or what happens exactly.

- alfred -

[Anonymous]

Hi,

The computer turned off without any message, just like power off but it is
immediately without any kind of message before or after i turn back the
computer. It only happened when i was working with Autocad when i use
sketchup or other program (Word, Firefox ect') it worked fine without any
turning off

Thanks for your replay

Roie Ovadia

--
רועי עובדיה
נייד - 0506-770486

[Anonymous]

Hi,

The computer turned off without any message, just like power off but it is
immediately without any kind of message before or after i turn back the
computer. It only happened when i was working with Autocad when i use
sketchup or other program (Word, Firefox ect') it worked fine without any
turning off

Thanks for your replay

Roie Ovadia

--
רועי עובדיה
נייד - 0506-770486

[Alfred.NESWADBA]

Hi,

>> The computer turned off without any message, just like power off but it is
>> immediately without any kind of message

That means that you have hardware conflicts, one guess I would look first: does your fan for cpu and/or gpu work? Can you test temperature for both processors and look if their temperature raise up before the power off happens? If yes it's like an emergency shut down to avoid damage of the processor.

>> It only happened when i was working with Autocad

That's normal as AutoCAD (or more general CAD systems) stresses your system more than most other software.

Word is just waiting for you to type a character, nothing more.

- alfred -

[Anonymous]

Hi Alfred,
When I work with Autocad my fan looks to be working fine, and hot air goes
out from my computer, it doesn't look that there is a change in the way the
fan work since I bought it..
A few days ago I run a full test on my computer through the Dell support
site, and it did check my video card and the whole system, the computer
pass the test fine without any issues.. But one day before this test as
soon as I open a DWG file and press the middle button on my mouse the
computer suddenly turn off, for three or four times in a row...

Thanks a lot for your answer,..
Roie Ovadia

רועי עובדיה

[Anonymous]

Hi Alfred,
When I work with Autocad my fan looks to be working fine, and hot air goes
out from my computer, it doesn't look that there is a change in the way the
fan work since I bought it..
A few days ago I run a full test on my computer through the Dell support
site, and it did check my video card and the whole system, the computer
pass the test fine without any issues.. But one day before this test as
soon as I open a DWG file and press the middle button on my mouse the
computer suddenly turn off, for three or four times in a row...

Thanks a lot for your answer,..
Roie Ovadia

רועי עובדיה

[Alfred.NESWADBA]

Hi,

>> as soon as I open a DWG file and press the middle button on my mouse the
>> computer suddenly turn off

Have you tried another mouse?

Have you tried another drawing?

- alfred -

[Anonymous]

Hi Alfred,

Different files but the same mouse...

רועי עובדיה

[Anonymous]

Hi Alfred,

Different files but the same mouse...

רועי עובדיה

[Alfred.NESWADBA]

Hi,

>> Different files but the same mouse...

...then change the mouse to another mouse from another vendor.

- alfred -

[Anonymous]

Hi Alfred

I bought a new mouse yesterday and the same happened, this time when I
pressed the left button of the new mouse.. After l installed the mouse new
drivers and application, I could work with the program for a few hours and
then suddenly the computer closed..

Roie Ovadia

רועי עובדיה

[Anonymous]

Hi Alfred

I bought a new mouse yesterday and the same happened, this time when I
pressed the left button of the new mouse.. After l installed the mouse new
drivers and application, I could work with the program for a few hours and
then suddenly the computer closed..

Roie Ovadia

רועי עובדיה

[Alfred.NESWADBA]

Hi,

>> After l installed the mouse new
>> drivers and application, I could work with the program for a few hours

If your mouse is connected to USB, change your USB drivers too.

Make sure the drivers of your old mouse are uninstalled.

If it's a laptop then uninstall the drivers for the touchpad (and make sure they don't install automatically).

HTH, - alfred -

[Anonymous]

Hi Alfred

I was also in touch with Dell Support and they found that my AMD driver
wasn't the right one (Dell workstation has a unique driver).a new
So, I have mouse and a new diver, I hope this is it..

Thanks for your help

Roie Ovadia

--
רועי עובדיה
נייד - 0506-770486

[Anonymous]

Hi Alfred

I was also in touch with Dell Support and they found that my AMD driver
wasn't the right one (Dell workstation has a unique driver).a new
So, I have mouse and a new diver, I hope this is it..

Thanks for your help

Roie Ovadia

--
רועי עובדיה
נייד - 0506-770486