AUTOCAD freezes after starting

[Anonymous]

Hello

I downloaded the student version of AUTOCAD 2016 recently. When I start the application, I'm able to click the 'Learn' tab and watch videos. However, if i click on 'create new file' or 'open file' or the minimize, maximize or close buttons, AUTOCAD freezes. If I open an existing drawing through outside AUTOCAD file explorer, it opens and then freezes. Few times it shows 'Hardware acceleration turned on' (strange cause I'm running a 2 Gb GPU) I'm unable to do any work on AUTOCAD, only able to access the 'Learn' tab without any freezes.

Windown 10

Intel i7

8 GB RAM

AMD Radeon HD 7600M Series 2 GB Memory

I have tried uninstalling and reinstalling the application, also tried repair option. None of it has helped.

I have also downloaded REVIT 2016 and am able to use it without any issues.

Thanks in advance

Regards

Acey.

[Anonymous]

Hello

I downloaded the student version of AUTOCAD 2016 recently. When I start the application, I'm able to click the 'Learn' tab and watch videos. However, if i click on 'create new file' or 'open file' or the minimize, maximize or close buttons, AUTOCAD freezes. If I open an existing drawing through outside AUTOCAD file explorer, it opens and then freezes. Few times it shows 'Hardware acceleration turned on' (strange cause I'm running a 2 Gb GPU) I'm unable to do any work on AUTOCAD, only able to access the 'Learn' tab without any freezes.

Windown 10

Intel i7

8 GB RAM

AMD Radeon HD 7600M Series 2 GB Memory

I have tried uninstalling and reinstalling the application, also tried repair option. None of it has helped.

I have also downloaded REVIT 2016 and am able to use it without any issues.

Thanks in advance

Regards

Acey.

[Alfred.NESWADBA]

Hi,

>> Few times it shows 'Hardware acceleration turned on'

Not sure what exactly means that now: did AutoCAD tell you that you "should turn it on" or is that just a statement that "you have the hw-accerlation active"?

Can you try to turn off the hardware accleration and see if AutoCAD then works ok?

>> strange cause I'm running a 2 Gb GPU

You may have a 16GB graphic card or 4 graphic cards in your system, if the driver does not do what AutoCAD sends to the driver then memory does not help.

- alfred -

[Alfred.NESWADBA]

Hi,

>> Few times it shows 'Hardware acceleration turned on'

Not sure what exactly means that now: did AutoCAD tell you that you "should turn it on" or is that just a statement that "you have the hw-accerlation active"?

Can you try to turn off the hardware accleration and see if AutoCAD then works ok?

>> strange cause I'm running a 2 Gb GPU

You may have a 16GB graphic card or 4 graphic cards in your system, if the driver does not do what AutoCAD sends to the driver then memory does not help.

- alfred -

[Anonymous]

---

@Alfred.NESWADBA wrote:

Hi,

>> Few times it shows 'Hardware acceleration turned on'

Not sure what exactly means that now: did AutoCAD tell you that you "should turn it on" or is that just a statement that "you have the hw-accerlation active"?

Can you try to turn off the hardware accleration and see if AutoCAD then works ok?

>> strange cause I'm running a 2 Gb GPU

You may have a 16GB graphic card or 4 graphic cards in your system, if the driver does not do what AutoCAD sends to the driver then memory does not help.

- alfred -

---

hi,

'hardware acceleration turned on' - I do not control whether it is on or off. A balloon pops up sometimes in AUTOCAD when i try to open an existing drawing (only when I try to open an existing file, if i double click on AUTOCAD icon directly, I face the issue as described in the post). This means that the graphics card is not in the list of autocad compatible cards and that AUTOCAD is "improvising". So AUTOCAD opens the file and then freezes. I read on the forums that the only way to disable it is during installation by renaming the path file. (no separate option to disbale)

Other times when I try to open a file i face the error as shown in the image attached.

'strange cause I'm running a 2 GB GPU' - Thanks for the clarification. But could this be the sole reason that AUTOCAD is freezing? Given that REVIT 2016 is running smoothly.

Thanks.

regards

Acey.

[Anonymous]

---

@Alfred.NESWADBA wrote:

Hi,

>> Few times it shows 'Hardware acceleration turned on'

Not sure what exactly means that now: did AutoCAD tell you that you "should turn it on" or is that just a statement that "you have the hw-accerlation active"?

Can you try to turn off the hardware accleration and see if AutoCAD then works ok?

>> strange cause I'm running a 2 Gb GPU

You may have a 16GB graphic card or 4 graphic cards in your system, if the driver does not do what AutoCAD sends to the driver then memory does not help.

- alfred -

---

hi,

'hardware acceleration turned on' - I do not control whether it is on or off. A balloon pops up sometimes in AUTOCAD when i try to open an existing drawing (only when I try to open an existing file, if i double click on AUTOCAD icon directly, I face the issue as described in the post). This means that the graphics card is not in the list of autocad compatible cards and that AUTOCAD is "improvising". So AUTOCAD opens the file and then freezes. I read on the forums that the only way to disable it is during installation by renaming the path file. (no separate option to disbale)

Other times when I try to open a file i face the error as shown in the image attached.

'strange cause I'm running a 2 GB GPU' - Thanks for the clarification. But could this be the sole reason that AUTOCAD is freezing? Given that REVIT 2016 is running smoothly.

Thanks.

regards

Acey.

[Alfred.NESWADBA · Accepted solution]

Hi,

to make sure AutoCAD is not freezing because of the hardware acceleration follow >>>this description<<< for how to start AutoCAD with disabled hw-accleration and see if it starts then.

>> i face the error as shown in the image attached

The screenshot you showed has nothing to do with AutoCAD, even the message box is not sent by AutoCAD otherwise you would see a title-border and a title-text.

- alfred -

[Alfred.NESWADBA · Accepted solution]

Hi,

to make sure AutoCAD is not freezing because of the hardware acceleration follow >>>this description<<< for how to start AutoCAD with disabled hw-accleration and see if it starts then.

>> i face the error as shown in the image attached

The screenshot you showed has nothing to do with AutoCAD, even the message box is not sent by AutoCAD otherwise you would see a title-border and a title-text.

- alfred -

[Anonymous]

---

@Alfred.NESWADBA wrote:

Hi,

to make sure AutoCAD is not freezing because of the hardware acceleration follow >>>this description<<< for how to start AutoCAD with disabled hw-accleration and see if it starts then.

>> i face the error as shown in the image attached

The screenshot you showed has nothing to do with AutoCAD, even the message box is not sent by AutoCAD otherwise you would see a title-border and a title-text.

- alf

---

@Alfred.NESWADBA wrote:

Hi,

to make sure AutoCAD is not freezing because of the hardware acceleration follow >>>this description<<< for how to start AutoCAD with disabled hw-accleration and see if it starts then.

>> i face the error as shown in the image attached

The screenshot you showed has nothing to do with AutoCAD, even the message box is not sent by AutoCAD otherwise you would see a title-border and a title-text.

- alfred -

---

HI,

Disabling hardware acceleration worked. Thanks a lot.

Regards

Acey.

[Anonymous]

---

@Alfred.NESWADBA wrote:

Hi,

to make sure AutoCAD is not freezing because of the hardware acceleration follow >>>this description<<< for how to start AutoCAD with disabled hw-accleration and see if it starts then.

>> i face the error as shown in the image attached

The screenshot you showed has nothing to do with AutoCAD, even the message box is not sent by AutoCAD otherwise you would see a title-border and a title-text.

- alf

---

@Alfred.NESWADBA wrote:

Hi,

to make sure AutoCAD is not freezing because of the hardware acceleration follow >>>this description<<< for how to start AutoCAD with disabled hw-accleration and see if it starts then.

>> i face the error as shown in the image attached

The screenshot you showed has nothing to do with AutoCAD, even the message box is not sent by AutoCAD otherwise you would see a title-border and a title-text.

- alfred -

---

HI,

Disabling hardware acceleration worked. Thanks a lot.

Regards

Acey.

[Alfred.NESWADBA]

Hi,

thank you for your feedback, good to know you've at least one possible solution!

However, disabling the hardware acceleration means there is something not ok between AutoCAD and your graphic card driver.

>>>this article<<< shows it and I would try it: update your AMD driver and see if you can then reactivate the hw-accerlation.

Good luck, - alfred -

[Alfred.NESWADBA]

Hi,

thank you for your feedback, good to know you've at least one possible solution!

However, disabling the hardware acceleration means there is something not ok between AutoCAD and your graphic card driver.

>>>this article<<< shows it and I would try it: update your AMD driver and see if you can then reactivate the hw-accerlation.

Good luck, - alfred -

[Anonymous]

Hello,

Followed the instructions. Drivers are up to date. Latest version of Directx installed. However, when I enable the hardware accelarator, I face the same issue as mentioned in the post. Disable it and everything is fine once again.

Thanks.

Regards

Acey.

[Anonymous]

Hello,

Followed the instructions. Drivers are up to date. Latest version of Directx installed. However, when I enable the hardware accelarator, I face the same issue as mentioned in the post. Disable it and everything is fine once again.

Thanks.

Regards

Acey.

[Alfred.NESWADBA]

Hi,

do you want to continue (or doesn't that matter)?

If you want to continue please start AutoCAD, start command _GRAPHICSCONFIG, make a screenshot and upload this here, so we see more details about the graphic card and driver.

- alfred -

[Alfred.NESWADBA]

Hi,

do you want to continue (or doesn't that matter)?

If you want to continue please start AutoCAD, start command _GRAPHICSCONFIG, make a screenshot and upload this here, so we see more details about the graphic card and driver.

- alfred -

[Anonymous]

---

@Alfred.NESWADBA wrote:

Hi,

do you want to continue (or doesn't that matter)?

If you want to continue please start AutoCAD, start command _GRAPHICSCONFIG, make a screenshot and upload this here, so we see more details about the graphic card and driver.

- alfred -

---

Tried to follow what you said but AUTOCAD froze. Restarted it to try the command but it freezes upon opening. Hardware accelerator still disbaled.

[Anonymous]

---

@Alfred.NESWADBA wrote:

Hi,

do you want to continue (or doesn't that matter)?

If you want to continue please start AutoCAD, start command _GRAPHICSCONFIG, make a screenshot and upload this here, so we see more details about the graphic card and driver.

- alfred -

---

Tried to follow what you said but AUTOCAD froze. Restarted it to try the command but it freezes upon opening. Hardware accelerator still disbaled.

[Anonymous]

Hi Alfred,

I am having the exact same issue I have tried both solutions that you have mentioned and neither of them have solved the freeze issue.

I can't even get off of the AutoCAD start page, no functions or menus are responsive.

My computer spec is:

OS:Windows 10

Stsyem Type: 64bit

CPU - Intel Core i7 (920) 2.66GHz

Graphics Card: XFX/ATI Radeon HD 5750

RAM: DDR3 6GB

Do you have any idea on what else I could do to fix this issue please?

I'm really struggling with this as I can't seem to find contact email, telephone or chat details for anyone at AutoCAD Support.

Many Thanks,

Steve

[Anonymous]

Hi Alfred,

I am having the exact same issue I have tried both solutions that you have mentioned and neither of them have solved the freeze issue.

I can't even get off of the AutoCAD start page, no functions or menus are responsive.

My computer spec is:

OS:Windows 10

Stsyem Type: 64bit

CPU - Intel Core i7 (920) 2.66GHz

Graphics Card: XFX/ATI Radeon HD 5750

RAM: DDR3 6GB

Do you have any idea on what else I could do to fix this issue please?

I'm really struggling with this as I can't seem to find contact email, telephone or chat details for anyone at AutoCAD Support.

Many Thanks,

Steve

[Alfred.NESWADBA]

Hi,

welcome @Anonymous.autodesk.com!

Does AutoCAD start when you disconnect your workstation from Internet?

If you create a new Windows user, with admin permissions, login with that acccount, turn off antivirus, turn off network and try AutoCAD with right click on the AutoCAD (desktop) icon ==> start as administrator ... does AutoCAD then start?

- alfred -

[Alfred.NESWADBA]

Hi,

welcome @Anonymous.autodesk.com!

Does AutoCAD start when you disconnect your workstation from Internet?

If you create a new Windows user, with admin permissions, login with that acccount, turn off antivirus, turn off network and try AutoCAD with right click on the AutoCAD (desktop) icon ==> start as administrator ... does AutoCAD then start?

- alfred -

[Anonymous]

Hi Alfred,

I tried both of your scenarios, AutoCAD starts in both and freezes at the first screen as before.

It won't let me click on anything including menus, previous docs, etc.

Best Regards,

Steve

[Anonymous]

Hi Alfred,

I tried both of your scenarios, AutoCAD starts in both and freezes at the first screen as before.

It won't let me click on anything including menus, previous docs, etc.

Best Regards,

Steve

[Alfred.NESWADBA]

Hi,

what happens when you don't start AutoCAD by using it's desktop icon, but double click onto a DWG-file in Windows Explorer?

- alfred -

[Alfred.NESWADBA]

Hi,

what happens when you don't start AutoCAD by using it's desktop icon, but double click onto a DWG-file in Windows Explorer?

- alfred -

[Anonymous]

Hi Alfred,

I hadn't tried that yet. When I did, the pc asked which program I'd like to use to open the file, I selected AutoCAD.

The drawing the opened but is still frozen - pic attached.

None of the menus or the pop-up can be clicked on and the cursor disappears when it is over the actual drawing.

Best Regards,

Steve

[Anonymous]

Hi Alfred,

I hadn't tried that yet. When I did, the pc asked which program I'd like to use to open the file, I selected AutoCAD.

The drawing the opened but is still frozen - pic attached.

None of the menus or the pop-up can be clicked on and the cursor disappears when it is over the actual drawing.

Best Regards,

Steve

[Alfred.NESWADBA]

Hi,

>> When I did, the pc asked which program I'd like to use to open the file

This sounds like your AutoCAD was not installed well. By default you would never be asked which app to open when you double click a DWG file and your AutoCAD is installed well ... and you don't have other applications working with DWG-files, do you have any? If so which ones?

Have you installed SP1 for AutoCAD?

Was AutoCAD ever running and stopped working or did you currently install AutoCAD 2016 and it never worked?

- alfred -

[Alfred.NESWADBA]

Hi,

>> When I did, the pc asked which program I'd like to use to open the file

This sounds like your AutoCAD was not installed well. By default you would never be asked which app to open when you double click a DWG file and your AutoCAD is installed well ... and you don't have other applications working with DWG-files, do you have any? If so which ones?

Have you installed SP1 for AutoCAD?

Was AutoCAD ever running and stopped working or did you currently install AutoCAD 2016 and it never worked?

- alfred -

[Anonymous]

Hi Alfred,

When I right click on a DWG file and got to 'Open with' I get 2 options - screenshot attached. The second one is called 'AutoCAD DWG Launcher' which I am assuming is part of the AutoCAD software??

I don't think I have SP1 for AutoCAD installed but don't know how to check, its not in my list of apps and features. Shold I install it?

AutoCAD was working fine, I am doing an AutoCAD Course at present so I have the Student edition. I didn't use it for a while as I was waiting for the next course to start. In that time I upgraded from Windows 8.1 to Windows 10. When I went to start using AutoCAD again it wouldn't work.

I have uninstalled and reinstalled in twice now and get the same issue. I then tried the other methods mentioned in this thread and still no joy.

Best regards,

Steve

[Anonymous]

Hi Alfred,

When I right click on a DWG file and got to 'Open with' I get 2 options - screenshot attached. The second one is called 'AutoCAD DWG Launcher' which I am assuming is part of the AutoCAD software??

I don't think I have SP1 for AutoCAD installed but don't know how to check, its not in my list of apps and features. Shold I install it?

AutoCAD was working fine, I am doing an AutoCAD Course at present so I have the Student edition. I didn't use it for a while as I was waiting for the next course to start. In that time I upgraded from Windows 8.1 to Windows 10. When I went to start using AutoCAD again it wouldn't work.

I have uninstalled and reinstalled in twice now and get the same issue. I then tried the other methods mentioned in this thread and still no joy.

Best regards,

Steve

[Alfred.NESWADBA · Accepted solution]

Hi,

>> When I right click on a DWG file and got to 'Open with' I get 2 options

The "AutoCAD DWG Launcher" should be selected. But again, if a double click onto a DWG file asks for "what to start" something failed during installation of first initialization.

>> I don't think I have SP1 for AutoCAD installed but don't know how to check,

>> its not in my list of apps and features

When you see the list of applications you'll find (on the left side) a switch to show updates, is the SP1 listed there?

In any case you can download SP1 and try to install it, if it is already installed you'll get a message.

>> AutoCAD was working fine [...] time I upgraded from Windows 8.1 to Windows 10.

Ok, then we have a possible reason.

There are two chances I see:

if your update to Windows 10 was done not more than 30 days ago you have the chance to step back to Windows 8.1. But as you have uninstalled and reinstalled AutoCAD in the meantime on Windows 10 I don't know if that would be very helpful.

Run an uninstall of AutoCAD and make sure that all the rest is removed too (clean uninstall as described >>>here<<< - all steps!) and then install it again (as always: admin permissions, antivirus disabled).

>> I have uninstalled and reinstalled in twice now and get the same issue.

Am I right that no all steps like described above about "clean uninstall" were done?

- alfred -

PS: I would never do an operating system update (from one release to another). A new release of an operating system should be installed on a new (or formatted) partition of the harddisk ... this avoids to have a mix of drivers from different operating systems, so the only chance for the system to run in a clean environment. Updating from 8.1 to 10 means that you use some drivers written for Win8 in the new environment, but Win10 is not compatible with Win8 (not in all details) and that can make a system struggling.

[Alfred.NESWADBA · Accepted solution]

Hi,

>> When I right click on a DWG file and got to 'Open with' I get 2 options

The "AutoCAD DWG Launcher" should be selected. But again, if a double click onto a DWG file asks for "what to start" something failed during installation of first initialization.

>> I don't think I have SP1 for AutoCAD installed but don't know how to check,

>> its not in my list of apps and features

When you see the list of applications you'll find (on the left side) a switch to show updates, is the SP1 listed there?

In any case you can download SP1 and try to install it, if it is already installed you'll get a message.

>> AutoCAD was working fine [...] time I upgraded from Windows 8.1 to Windows 10.

Ok, then we have a possible reason.

There are two chances I see:

if your update to Windows 10 was done not more than 30 days ago you have the chance to step back to Windows 8.1. But as you have uninstalled and reinstalled AutoCAD in the meantime on Windows 10 I don't know if that would be very helpful.

Run an uninstall of AutoCAD and make sure that all the rest is removed too (clean uninstall as described >>>here<<< - all steps!) and then install it again (as always: admin permissions, antivirus disabled).

>> I have uninstalled and reinstalled in twice now and get the same issue.

Am I right that no all steps like described above about "clean uninstall" were done?

- alfred -

PS: I would never do an operating system update (from one release to another). A new release of an operating system should be installed on a new (or formatted) partition of the harddisk ... this avoids to have a mix of drivers from different operating systems, so the only chance for the system to run in a clean environment. Updating from 8.1 to 10 means that you use some drivers written for Win8 in the new environment, but Win10 is not compatible with Win8 (not in all details) and that can make a system struggling.

[Anonymous · Accepted solution]

The clean uninstall fixed it.

Thank you so much for your help Alfred, I am extremely grateful for your assistance.

[Anonymous · Accepted solution]

The clean uninstall fixed it.

Thank you so much for your help Alfred, I am extremely grateful for your assistance.

[Alfred.NESWADBA]

You are welcome, - alfred -

[Alfred.NESWADBA]

You are welcome, - alfred -