AutoCad Crashes and freezes whole system after windows update

[Anonymous]

Good Day!, Im new here and I need help. My AutoCAD 2021 have been crashing and freezing my whole system. I have observed that it all started after the latest windows update and i have to resort to force shut down my laptop. I have tried reverting to the 2017 version but its still freezes my whole system. Can anyone help me?

[DarrenP]

if its system freezing then thats a hardware or a driver issue or could be an issue with the windows update

uninstall the update & check with the microsoft forum to see if this is a known issue with this update or contact the laptop manufacturer for further troubleshooting 

[Anonymous]

i have tried uninstalling the latest windows update and the issue still persists. only autocad crashes and freezes my system. really need help

[Anonymous]

that was only 1 solution if you don’t know how to troubleshoot hardware or driver issues then take laptop to a computer repair shop or contact the laptop manufactuer for further help

[Anonymous]

i cant really go to my service center due to travel restrictions. all programs are working fine except autocad. does resetting windows 10 solve this problem?

[Anonymous]

can you not contact the laptop manufacturer?

[Anonymous]

ive tried contacting them. still waiting for their reply. they could guide me if its a software problem, the problem is if the problem is in my hardware.

[pendean]

Log into Windows as an all new user, then test: does the problem go away? If yes, continue with that.

What is your anti-virus software?

[Anonymous]

im just using windows defender,

[Anonymous]

why are you posting  this again:

read your other thread: https://forums.autodesk.com/t5/autocad-forum/autocad-crashes-and-freezes-whole-system-after-windows-...

suggestions were offered on that thread

is there a reason why you won’t do them?

[jayhar]

Hi, @Anonymous 

Did you Try to Reset the Application to the Default Settings

Click Here 

Please Mark the Post or Posts as Solution(s) to help others find the answer quickly. If your issue persists,

Please give me a bit more detail on this issue so we can continue to work towards getting this solved.

AutoCAD Certified Professional

Revit Architecture Certified Professional 

Thanks You
JAYHAR.M.J

Team Leader

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