AutoCAD 2017 Memory Leak?

Anonymous · ‎05-31-2016

So I was drafting away all day as I normally do... Later on in the day I noticed a lag when moving, drawing, trimming etc. So I check my RAM usage and it seemed quite high for the programs I had open. Open Task Manager and noticed acad.exe using over 2.5GB of RAM! So I save and close and reopen the same file (after closing all other programs). Now it's only using about 300MB of RAM. Simply zooming out 1 click and in 1 click repeatedly I can see the RAM usage start to grow but not drop at all. Within minutes its over 500MB by just zooming in and out.

If I open the same file in AutoCAD 2016 the RAM usage stays around 330MB no matter how much I zoom in and out.

System Info:

Windows 7 Home Premium

16GB RAM

250GB SSD

Intel i7 4790k CPU

Nvidia GTX 770

Anonymous · ‎08-09-2016

its not funny and this is call "complaining" for the products that we've purchased not "blaming" SIR.

Anonymous · ‎08-09-2016

@RobDraw wrote:
It's funny how quickly people are to blame stuff out of their control when problems arise. It seems like some people are having graphics and/or system related trouble with 2017 but doesn't that happen with every release? The vast majority are not having problems. That is why people should make sure there are not other contributing factors before playing the blame game.

So rather than contributing to the conversation or offer another solution, you chose to complain about the people complaining?...

"...doesn't that happen with every release?"

No, never. 2014 ACAD worked fine... 2015 worked fine. 2016 worked fine. 2017 consumes RAM faster than all previous versions combined. And that's RAM, not DRAM, meaning it has nothing to do with my graphics hardware. If it's my system that's the problem then why haven't I had a single issue with any previous versions?

I'm not saying that there couldn't be some sort of compatibility issue with the many different hardware and software components that make up a system. But that's not my job to test. We pay Autodesk huge amounts of money for this software with the expectation that it will work better each time it is "improved". And since I have not changed anything on my end, am I out of line to think that the newest version of the same program, that i've been running for years without issue, is causing the problem?

Anonymous · ‎08-09-2016

yeah?

Anonymous · ‎08-09-2016

doesn't want to stop climbing

pendean · ‎08-09-2016

Somehow you're not seeing SKETCHUP growing exponentially along with AutoCAD in your two screenshots 🙂

You've got something else going on.

Anonymous · ‎08-09-2016

I have to agree that it seems you have something else eating RAM (and other system resources)- AutoCAD is using less than 2G in your taskmanager screenshots, yet you are over 70% total physical memory usage- somewhere approaching 12G on your 16G system. Try clicking the "Show processes from all users" button at the bottom left of taskmanager window, then sort again by RAM usage, and see what else pops up near the top. I also note 121 process running, even with your (very capable) processor you may want to look at disabling things you don't need, or at least preventing autostart on things that you don't use often/daily. I have had AutoCAD 2017 use in the range of 5 to 6G on a (notebook) system with 16G total RAM without serious slowdown, but I have that system "leaned-out" so that there are seldom more than 65~70 running processes, and rarely more than 50~60% total physical memory in use. (i5 3230M, 16G RAM, and GT730 GPU, if it matters) Judging by your processor, I would guess that you have available dimm-slots in your motherboard, good rule of thumb is to fill them all, since open slots leave memory channels not being used by the processor.

Anonymous · ‎09-23-2016

RobDraw .. If this issue was happening to you, I am sure you would have tried all the recommended options first, only to hear AutoDesk run thru the same steps and then some while NEVER looking at their own software. MANY MANY MANY times AutoDesk has ignored problems in their over-priced minimal update software and blamed the customer, and months later they quietly publish a solution that we have to seek out and find.

The solution with AutoDesk is almost always to just forget about bothering them (it's not their fault) and just go back to the last working version for the year or so it takes them to debug their software.

Edited by
Discussion_Admin

Anonymous · ‎09-23-2016

If you have to take all these steps to "clear the RAM" ... somebody has made things too darn hard. NOBODY should ever have to do such stupidly complicated things to run software. It sounds more like somebody named Autodesk needs to code better software.

Anonymous · ‎09-23-2016

Not saying this is technically incorrect ... but that is THE MOST RIDICULOUS THING I have heard this year. If anyone has to take these steps ... "somebody" is doing something wrong and it's not the end user.

Anonymous · ‎09-23-2016

Oh great. Another Autodesk problem forum with NO SOLUTION. Thanks for nothing.

RobDraw · ‎09-23-2016

@Anonymous wrote:

RobDraw If this issue was happening to you, I am sure you would have tried all the recommended options first, only to hear AutoDesk run thru the same steps and then some while NEVER looking at their own software. MANY MANY MANY times AutoDesk has ignored problems in their over-priced minimal update software and blamed the customer, and months later they quietly publish a solution that we have to seek out and find.

The solution with AutoDesk is almost always to just forget about bothering them (it's not their fault) and just go back to the last working version for the year or so it takes them to debug their software.

From my experience, this type of problem is usually system related rather than at the program level. So, your assumptions about how I would handle it are wrong. Especially since I have never heard of anything similar to this related to the use of the program. Also, I have a pet peeve for AutoCAD.Desk bashers that refuse to believe that they (or their machine) might be doing something wrong.

Edited by
Discussion_Admin

Rob

Drafting is a breeze and Revit doesn't always work the way you think it should.

Anonymous · ‎11-14-2016

Having the same memory leak problem on all our computer in the firm.

I'm searching for days now what the problem could be.

Autocad 2016 and previous versions never had or having problems.

Did almost everything that i can find on the internet.

Every possible setting/ variable in autocad changed what could have had effect.

(everything with regen, visibility options, hardware acceleration, ...

Changed al sign ins

Shutted down antivirus, ect

Changed register

Changed drivers

All the things that worked the last 10 years don't work now

what i see:

I start (every) drawing and it works perfect.

After 15 min it's start to lag

After 1 hour i can't do anything with our computers (+20).

Autocad 2016 works perfect...

Alfred.NESWADBA · ‎11-14-2016

Hi,

>> Autocad 2016 works perfect...

Start command _GRAPHICSCONFIG in both, AutoCAD 2016 and 2017, create a screenshot and show us that screenshots please.

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
ISH-Solutions GmbH / Ingenieur Studio HOLLAUS
www.ish-solutions.at ... blog.ish-solutions.at ... LinkedIn ... CDay 2026
------------------------------------------------------------------------------------

(not an Autodesk consultant)

Anonymous · ‎11-14-2016

2017:

Card name: NVIDIA Quadro K2000D
Driver version: 21.21.13.6926
Tuning Date: 14/10/2016
Virtual device: Dx11 (Hardware)
The card and driver meets the recommended requirement.

Display Adapters:
NVIDIA Quadro K2000D(Primary)

Certification:
Hardware Available True
Hardware Recommended False
Status 0
Hardware ID 2
Hardware Feature Level 50
Software Feature Level 50

General Options:
Adaptive Degradation True
Discard Backfaces True
Dynamic Tessellation True
Generate Vertex Normals False
Handedness Right
Maximum LODs 6
Redraw on Window Expose True
Surface Tessellation Tolerance 92
Transparency MediumQuality

Additional System Information:
ComputerSystem
Manufacturer Gigabyte Technology Co., Ltd.
Model To be filled by O.E.M.
NumberOfProcessors 1
TotalPhysicalMemory 34272686080

Processor
MaxClockSpeed 3701
Name Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz
NumberOfCores 4
NumberOfLogicalProcessors 8
Revision 15876

OperatingSystem
Name Microsoft Windows 8.1 Pro|C:\Windows|\Device\Harddisk0\Partition2
OSLanguage 1043
ServicePackMajorVersion 0
ServicePackMinorVersion 0
TotalSwapSpaceSize
TotalVirtualMemorySize 53949420
Version 6.3.9600

DiskDrive0
Model Generic- SM/xD-Picture USB Device
Name \\.\PHYSICALDRIVE3
Size

DiskDrive1
Model Generic- Compact Flash USB Device
Name \\.\PHYSICALDRIVE2
Size

DiskDrive2
Model Samsung SSD 840 EVO 250GB
Name \\.\PHYSICALDRIVE0
Size 250056737280

DiskDrive3
Model Generic- SD/MMC USB Device
Name \\.\PHYSICALDRIVE1
Size

DiskDrive4
Model Generic- MS/MS-Pro USB Device
Name \\.\PHYSICALDRIVE4
Size

DesktopMonitor
MonitorManufacturer (Standaardbeeldschermtypen)
MonitorType Algemeen PnP-beeldscherm
Name Algemeen PnP-beeldscherm
ScreenHeight
ScreenWidth

DisplayConfiguration
DeviceName NVIDIA Quadro K2000D
DisplayFrequency 60
DriverVersion
PelsHeight 768
PelsWidth 1024

VideoController
AdapterDACType Integrated RAMDAC
AdapterRAM 2147483648
ConfigManagerErrorCode 0
CurrentHorizontalResolution 1920
CurrentVerticalResolution 1200
DriverDate 20160830000000.000000-000
DriverVersion 21.21.13.6926
InstalledDisplayDrivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Name NVIDIA Quadro K2000D
Status OK
TimeOfLastReset
VideoArchitecture 5
VideoModeDescription 1920 x 1200 x 4294967296 kleuren

PageFile
FileName pagefile
FileSize 20971520000

Process Information:
Loaded ARX and CRX Modules
acapp.arx
acapp.crx
acautoloader.crx
acautoloader.arx
acjscorestub.crx
acgsconfig.arx
acgsconfig.crx
accloudconnect.crx
acconnectwebservices.arx
acismui.arx
acismui.crx
aeccore.crx
acETransmitui.arx
aecloader.arx
acvmtools.crx
accmmgr.crx
acparameter.crx
vl.crx
AcGeoLocationUI.arx
AcAuthEnviron.arx
acgeolocationoe.crx
aclaunchnfw.arx
acsign.arx
acetutil.arx
vl.arx
acopm.arx
Acpi.arx
acobjclassimp.arx
AcOcSchemaUtil.arx
acopmext.arx
AcFdUi.arx
AcPEXCtl.arx
acexperience.arx
acpublish.crx
acpublish.arx
acdim.arx
acdim.crx
acseek.arx
acmted.crx

Effects:
ACAD_LineSmoothing supported turned off
ACAD_PerPixelLighting supported turned off
ACAD_AdvancedMaterial supported turned off
ACAD_FullShadows supported turned off
ACAD_TextureCompression supported turned on
ACAD_HQGeom supported turned off
ACAD_GlowHighlighting supported turned on
ACAD_Dx11 supported turned on

----------------------------------

2016:

Card name: NVIDIA Quadro K2000D
Driver version: 21.21.13.6926
Tuning Date: 4/10/2016
Virtual device: Dx11 (Hardware)
The card and driver meets the recommended requirement.

Display Adapters:
NVIDIA Quadro K2000D(Primary)

Certification:
Hardware Available True
Hardware Recommended False
Status 0
Hardware ID 2
Hardware Feature Level 50
Software Feature Level 50

General Options:
Adaptive Degradation True
Discard Backfaces False
Dynamic Tessellation True
Generate Vertex Normals False
Handedness Right
Maximum LODs 6
Redraw on Window Expose True
Surface Tessellation Tolerance 92
Transparency MediumQuality