I am getting ACCESS DENIED You are not authorized to access this page.

[Anonymous]

I get this when I try and access the Learning Material for AutoCAD for Mac

http://knowledge.autodesk.com/support/autocad-for-mac#?sort=score

Any article I click on takes me to a page saying I don't have access. 

I am able to access other Learning Materials, Like Maya and AutoCAD for windows...

[maxim_k]

Welcome to Autodesk Forums!

Hi,

Here are the direct links to all six tutorials:

http://www.youtube.com/watch?v=e09w6qFLCQc
http://www.lynda.com/AutoCAD-Mac-tutorials/Understanding-polylines/144561/162781-4.html
http://www.youtube.com/watch?v=QpE95BaP_MM
http://www.youtube.com/watch?v=T8zE0PVaPrk
http://www.youtube.com/watch?v=Ez9qdyKsLPM
http://www.youtube.com/watch?v=84aJbJ684k4

HTH

Maxim

[Anonymous]

Thanks. Those help, but I would still be able to access the articles on the knowledge network.

..also.. is there official documentation?

[maxim_k]

For 2015 version there is only online help documentation :
AutoCAD 2015 for Mac online help -
http://help.autodesk.com/view/ACDMAC/2015/ENU/
For 2013 version there is an official documentation in PDF format:
http://docs.autodesk.com/ACDMAC/2013/ENU/PDFs/PDF%20Documentation.htm

Maxim

[AndyL_Work]

I am having the same problem on ALL articles that I try to open.

I am interested in Deployments of Product design suite.

I have performed a deployments in the past but want to clarify the workflows.

http://knowledge.autodesk.com/support/product-design-suite#?p=Product%20Design%20Suite&v=2015&sort=s...

Any assistance in clearing the ACCESS DENIED scenario would be greatly appreciated.

[maxim_k]

Looks like something happened with Autodesk Knowledge base authorisation system. I can confirm that none of the Knowledge base articles in AutoCAD for Mac are accessible - I get ACCESS DENIED page every time for the last two days.

Maxim

[maxim_k]

I created new topic here:

http://forums.autodesk.com/t5/community-feedback/access-denied-you-are-not-authorized-to-access-this...

about this problem.

Let's wait for the answer.

Maxim

[AndyL_Work]

Thanks Maxin.

I have had several colleagues check and we all have the same issue.
Hope it is resolved soon.

Andy

[wei503]

Thanks for reporting this issue. It has been escalated, and we hope the issue can be fixed soon.

Thanks,
Wei

[maxim_k]

Seems I have found the reason:
Each link from Knowledge Base in AutoCAD for Mac section missed the name of the section.

For example: the link for "You want to know how to set up a license server (Mac)" is:

http://knowledge.autodesk.com/support/autocad-for-mac//caas/sfdcarticles/sfdcarticles/You-want-to-kn...
but should be:
http://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticles/You-want-to-know-how-to-set-up-a-license-server-Mac.html

The link "AutoCAD 2013 for Mac Service Pack 3" is:
http://knowledge.autodesk.com/support/autocad-for-mac//caas/downloads/content/autocad-2013-for-mac-s...
but should be:
http://knowledge.autodesk.com/support/autocad-for-mac/downloads/caas/downloads/content/autocad-2013-for-mac-service-pack-3.html

etc.

Maxim

[wei503]

Issue should be gone. Please try again and let me know if you still cannot see the pages.

[Anonymous]

ACCESS DENIED

You are not authorized to access this page!!!!!!!!!!!!!!!!!!!!!!!!!!!

[maxim_k]

Welcome to Autodesk Forums!

Hi Kemal,

Which page you cannot access? Can you clarify?