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Every time I open AutoCAD I get the "didn't shut down properly" error

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Message 1 of 11
Anonymous
822 Views, 10 Replies

Every time I open AutoCAD I get the "didn't shut down properly" error

I am currently running AutoCAD LT for Mac 2020.2, but this is an issue I have had for several versions. Every time I open AutoCAD LT, irrespective of the version, I get the popup that says, "AutoCAD didn't shut down properly, but your files have been recovered." What is odd about this is that the app quits properly every time, and still the next time I open the app I get this error. How do I get the error to only appear when the app actually doesn't shut down properly?

 

Should I do a complete uninstall and reinstall?

 

Any assistance would be appreciates. Thanks! 

10 REPLIES 10
Message 2 of 11
maxim_k
in reply to: Anonymous

Welcome to Autodesk Forums!

Hi David,

Yes, I can confirm, there was such bug in all AutoCAD versions -false alert about the incorrect completion of the last AutoCAD session. I also had this issue for a long time - got this alert if I launch AutoCAD by double clicking DWG file in Finder, but now it seems gone away.
I'm using AutoCAD on macOS 10.15.7 now.
What macOS version do you have on your Mac?

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

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Message 3 of 11
Anonymous
in reply to: maxim_k

I'm using MacOS 10.15.7. How did you get the error to go away?

Message 4 of 11
maxim_k
in reply to: Anonymous

>>>>How did you get the error to go away?
Well, actually - I don't know. It simply gone away on its own.

Can you confirm that you get this alert only when you launch AutoCAD by double-clicking DWG in Finder?
Or you have another scenario?

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
Message 5 of 11
Anonymous
in reply to: maxim_k

I just tried this with a file. In the first case, I double-clicked the file from the Finder and the error showed up. In the second case, I opened AutoCAD first, chose the exact same file from File > Open, and the error did not show up. So it appears that this error only happens when double-clicking a file from the Finder. The former case (the one where the error showed up) is the most common way I open files in AutoCAD, so it is very annoying and quite distracting. I would like to know how to make it stop. 

Message 6 of 11
maxim_k
in reply to: Anonymous

If AutoCAD is already running and you double-click DWF - do you have an alert?

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
Message 7 of 11
Anonymous
in reply to: maxim_k

>>> If AutoCAD is already running and you double-click DWF - do you have an alert?

 

NO

Message 8 of 11
maxim_k
in reply to: Anonymous

Sorry, I meant DWG, not DWF. But I think you understood me correctly.
If so, this could be a workaround - launch AutoCAD at first and then use your usual way of opening documents.

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
Message 9 of 11
Anonymous
in reply to: maxim_k

Yes, that is a workaround but it is not an acceptable one. This is clearly a bug that needs to be addressed by AutoDesk. Every other app on my Mac allows me to double-click a file, thereby opening the app and the file. AutoCAD should work the same way.

 

I think I am going to do a full uninstall and reinstall and see if that fixes it. I will be back to make a report here. 

Message 10 of 11
pendean
in reply to: Anonymous

>>>...but it is not an acceptable one....<<<
No one here is Autodesk, we are end users like you.

To "make a report" you do so at two places only if you want Autodesk to pay attention, anywhere else and you might as well just stand at the corner near where you are and shout for all the good that will do.

1) https://knowledge.autodesk.com/contact-support
2) https://www.autodesk.com/company/contact-us/product-feedback

HTH
Message 11 of 11
Anonymous
in reply to: Anonymous

I fixed it by resetting AutoCAD to defaults using the information found here. I have double-clicked several files from the Finder with AutoCAD not running and I am no longer getting the error. Hopefully this will not re-appear. I also hope that this provides a solution for future people with the same issue.

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