Error during installation

Error during installation

Anonymous
Not applicable
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Message 1 of 6

Error during installation

Anonymous
Not applicable

I have done all this steps: https://knowledge.autodesk.com/es/customer-service/download-install/remove-products/remove-mac-produ..., in order to remove all the AutoCad contents. Then I tried to reinstall Autocad but it doesn't work, it just said: "Error during installationCaptura de pantalla 2020-02-16 a las 23.50.13.png"

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Message 2 of 6

maxim_k
Consultant
Consultant
Welcome to Autodesk Forums!

Hi,
Please provide information about AutoCAD version you are trying to install and macOS version on your Mac.

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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Message 3 of 6

maxim_k
Consultant
Consultant
Is it the first time installation of AutoCAD on your Mac?
Have you tried to create new account on your Mac (System preferences -> Users & Groups) with administrative privileges, login to this new account and start installation?

Can you also attach here install.log file from /var/log folder?

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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Message 4 of 6

Anonymous
Not applicable

Good afternoon, I´m trying to install AutoCad 2020. When uninstalling AutoCad 2020 I didn't "Leave AutoCAD preferences on my computer" so it should work when I try to install it again.

 

Thank you por answering.

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Message 5 of 6

Anonymous
Not applicable

I have already tried all the things you said and it doesn't work.

 

 

 

Thank you.

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Message 6 of 6

maxim_k
Consultant
Consultant
What about install.log?
There could be useful information in it about the installation error.

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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