Can't install AutoCAD 2023 - Error 112

[Keagel]

Hello,

I've been trying to install AutoCAD for a few hours and it keeps failing. I've already tried everything on there: https://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticle... multiple times. I've installed the licensing server manually too.

The error is always occurring around 93% then reverts back to 0%. Here is part of the log:

2022-04-19T19:58:31.870 [Install Manager: 10347, 0x30a5ac000] [InstallManager INFO] [ PerformOperation ]   Ending Installation of (upi2: {1E260342-CCEE-395E-B0DA-2F5246C63F12} name: AutoCAD 2023 for Mac ) .Total operation time: 1.123796min7sec427ms 
2022-04-19T19:58:31.870 [Install Manager: 10347, 0x30a5ac000] [InstallManager DEBUG] [ Notify ]   Sending Response On IPC channel:  {"command":"PROGRESS","response":{"Package":{"UPI2":"{1E260342-CCEE-395E-B0DA-2F5246C63F12}","progress":"90.099998"},"action":"INSTALL","applications":[{"UPI2":"{84D1B0D6-B7B1-32D7-87F2-C14AB88A8F6A}","UpgradeCode":"{CEBC9E18-6927-348C-B9E7-6A1A75F49C13}"}],"bundleUPI2":"{EA0E78B5-DE74-3C81-8130-D458BFCD0C4B}"},"source":"DDA_IM","target":"DDA_CORE","version":"DDA_V1"} 
2022-04-19T19:58:31.873 [Install Manager: 10347, 0x30a5ac000] [InstallManager INFO] [ PerformOperation ]   Starting Installation of (upi2:  name: AutoCAD 2023 for Mac ) 
2022-04-19T19:58:31.873 [Install Manager: 10347, 0x30a5ac000] [InstallManager INFO] [CommandHandler] [ Install ]   Command Handler Install called... 
2022-04-19T19:58:31.874 [Install Manager: 10347, 0x30a5ac000] [InstallManager DEBUG] [CommandHandler] [ HandleRequest ]   Executing package install command:  "/var/folders/lt/vz_s_3qn0ds445f5_683sp240000gn/T/AppTranslocation/8FFDE533-5859-48EB-9BB7-008792D03066/d/Install Autodesk AutoCAD 2023 for Mac.app/Contents/Helper/Setup.app/Contents/MacOS/../../../ObjToInstall/postInstallODISMaster.sh" mac-pro 
2022-04-19T19:58:54.456 [Install Manager: 10347, 0x30a5ac000] [InstallManager INFO] [ PerformOperation ]   Fail when performing Installation of (upi2:  name: AutoCAD 2023 for Mac ) 
2022-04-19T19:58:54.456 [Install Manager: 10347, 0x30a5ac000] [InstallManager INFO] [ HandleInstallFailure ]   Failed to install Package (upi2:  {1E260342-CCEE-395E-B0DA-2F5246C63F12} name: AutoCAD 2023 for Mac )  Error Code:  112  Exit Status: 2 

As you can see the error always occurs when running postInstallODISMaster.sh. I have not been able to find that file to inspect what it's doing presumably because it's being removed by the installer when it cancels the installation. Using a Macbook Pro M1. Never installed any Autodesk products before today. Can you help?

Thank you.

[wei503 · Accepted solution]

Hi @Keagel ,

Can you please email to feedbackacadmac@autodesk.com with all the following logs:

/Users/<username>/Library/Logs/Autodesk/ODIS/

/var/log/install.log

Thanks,
Wei

[Keagel]

Thank you for the reply! I wasn't aware there was another log file in /var/log so I checked it out and found this:

2022-04-20 11:10:40+02 MacBook-Pro package_script_service[9678]: ./postinstall: 2022-04-20 11:10:40.571 postinstall[23462:162760] AdskLicensingService is not running...
2022-04-20 11:10:40+02 MacBook-Pro package_script_service[9678]: ./postinstall: 2022-04-20 11:10:40.571 postinstall[23462:162760] The AdskLicensingService is not ready.Try again...
2022-04-20 11:10:45+02 MacBook-Pro package_script_service[9678]: ./postinstall: 2022-04-20 11:10:45.585 postinstall[23462:162760] AdskLicensingService is not running...
2022-04-20 11:10:45+02 MacBook-Pro package_script_service[9678]: ./postinstall: 2022-04-20 11:10:45.587 postinstall[23462:162760] The AdskLicensingService is not ready.Try again...
2022-04-20 11:10:50+02 MacBook-Pro package_script_service[9678]: ./postinstall: 2022-04-20 11:10:50.713 postinstall[23462:162760] AdskLicensingService is not running...
2022-04-20 11:10:50+02 MacBook-Pro package_script_service[9678]: ./postinstall: 2022-04-20 11:10:50.713 postinstall[23462:162760] The AdskLicensingService is not ready.Try again...

Meaning that the service wasn't actually running. I reinstalled the service again, started it with

launchctl load /Library/LaunchDaemons/com.autodesk.AdskLicensingService.plist

 instead of using sudo and this time the installation went through. Thank you!

[wei503]

Awesome! Hopefully your findings will help others too.

[hilwasilmiazzahra]

where you put this one?  

launchctl load /Library/LaunchDaemons/com.autodesk.AdskLicensingService.plist

 because we have same problem, but until now i cant fixed that. please help me

[maxim_k]

Hi @hilwasilmiazzahra .

---

@hilwasilmiazzahra wrote:

where you put this one?  

launchctl load /Library/LaunchDaemons/com.autodesk.AdskLicensingService.plist

 because we have same problem, but until now i cant fixed that. please help me

---

It is Terminal command.

You need to launch Terminal app and use this command in it.

[oleg0085]

I enter your command, it gives me this(

Warning: Expecting a LaunchAgents path since the command was ran as user. Got LaunchDaemons instead.

`launchctl bootstrap` is a recommended alternative.

[maxim_k]

---

@oleg0085 wrote:

I enter your command, it gives me this(

Warning: Expecting a LaunchAgents path since the command was ran as user. Got LaunchDaemons instead.

`launchctl bootstrap` is a recommended alternative.

---

HI @oleg0085 ,

Have you tried to run that terminal command as admin?

[oleg0085]

yes

[fabio.angeliniLMREN]

Hi Every One and Nice to meet you all, 

i have the same problem a nothing seems working as solution, 

Can anyone help me?

Thank YOU

[vikramaditya.ug180670]

Did we find any solution ?

[maxim_k]

Hi @vikramaditya.ug180670 ,

The solution seems to be in >>>>>this<<<<< post.

[RachelGomez161999]

To solve the issue, verify the following suggestions one by one:

Uninstall and re-install the Autodesk On-Demand Install Service (ODIS) component manually
Go to the Windows Services.
Press the Win + R keys on your keyboard. ​​​​​​
Type "services.msc" in the Run window and hit Enter or press OK.
Stop the service "Autodesk Access Service Host".
Go to C:\Program Files\Autodesk\AdODIS\V1.
Launch "RemoveODIS.exe" as admin (right click > run as administrator), if it exists. Otherwise remove manually all the content in the folder.
Download and install the latest version of the Autodesk On-Demand Install Service (ODIS).
Run again the Autodesk product install.

Recreate the Custom Install image
If you are installing using Custom Install from the Autodesk Account, recreate the install package and try again to install. 

Use the latest available Installation from Autodesk Account
Download and install again using a different install method.

Regards,

Rachel Gomez

[wei503]

@RachelGomez161999 your solution is for Windows, and here we discuss macOS.

@vikramaditya.ug180670 , Check this post, and let me know if you run into problems.

How to deploy AutoCAD for Mac

[maria_francoYS5UN]

Can you help me as well? 

As I double click the installation file, it starts dowloading, as soon as it is in 10% it crashes and the process just quits, but does not say anything about a report.