AutoCAD Compatibility with OS X 10.6.8

[Anonymous]

It seems a version of Autocad that is compatible with my Mac is no longer available.  AutoCAD 2013 was the last compatible version.  Is there any way I can get AutoCAD on my Mac OS X 10.6.8?  

Also I already purchased the monthly subscription of AutoCAD before I realized this was the case.  It seems impossible to contact customer service on this god forsaken site.  I just get sent through an endless loop.  So incredibly peaved!

Any help would be appreciated.

[maxim_k]

Welcome to Autodesk Forums!

Hi,

Have you tried this way to cancel order and receive refund?

https://knowledge.autodesk.com/customer-service/account-management/subscription-management/manage-co...

Maxim

[Anonymous]

It sends me through an endless loop.

[john.vellek]

Hi @Anonymous,

Use the Contact Us from your account page to request a refund. Here is a link that shows how to access this.

As far as getting AutoCAD on your Mac, if you are no longer able to apply newer Operating System versions due to the hardware, I suggest that you explore creating a Bootcamp partition and installing a Windows-based AutoCAD.

If this is of interest please let me know what kind of information you require to get this up and running.

Please select the Accept as Solution button if my post fully solves your issue or answers your question.

[matthew.d]

Hi @Anonymous,

Welcome to the community!

Sorry to hear about the issue. The subscriptions only entitle for the 3 most current licenses, which would be 2016, 2015, and 2014.

Good news though, if you have purchased 2013 (or later) versions of AutoCAD LT or AutoCAD LT for Mac you are entitled to cross-licensing between products of the same version year. It does look like you may already have an AutoCAD LT perpetual license for 2013 on a maintenance plan. You should just be able to use the serial number from that license on the 2013 AutoCAD LT for Mac version (see your Autodesk Account for the serial number), which can be downloaded from the virtual agent under Mac products.

You actually really probably don't need that new subscription license you just purchased. I can go ahead and refund that if you want me to?

Just for a heads up, there are chat and email options on this contact us page regarding subscriptions. There is also a phone number for purchasing assistance here. (bottom left)

[Anonymous]

I'm totally confused. I have AutoCAD LT 2013 installed on my mac from last year that expired, so the day before yesterday, July 13, 2016, I repurchased it but didn't receive an email to install it. Yesterday, somehow I was able to get through to someone who sent me the following email:

"Hello from Autodesk!

Dear Amber,

We received your request but can't provide additional help because the serial number submitted is expired:

Serial Number: xxx-xxxxxxxx
Expired Date: [7/16/2016].

Please contact any of our authorized Autodesk reseller for assistance at www.autodesk.com/reseller

Maria Jose Marin Munoz
Autodesk
More Activation & Registration Help | Activate or Reactivate Online


CaseNo:11985903."

I somehow got through to another agent who told me my purchase was not on my AutoDesk account. I didn't see any charges go through my bank either, so I purchased it again yesterday evening for a monthly $45 fee instead of the $288 price. Then they both showed up on my Autodesk account and the $288 got deducted from my checking account. I would like to cancel the $288 and keep the $45 monthly fee if it is possible for me to run AutoCAD on my mac. Can you tell me exactly how I can do this, if it is indeed possible?

Amber

Edit: serial number removed

[matthew.d]

Hi @Anonymous,

There are 3 licenses here:

1 yearly subscription - already returned

1 monthly subscription - just purchased

1 perpetual licenses for AutoCAD LT 2013 - with a maintenance plan. It looks like someone returned the 2016 entitlement, but entitled you the 2013 version. It is very odd looking.

[Anonymous]

No, I just purchased that one for $288 day before yesterday.

[matthew.d]

Could you download AutoCAD LT 2013 for Mac from the virtual agent and give that serial number for 2013 license listed under the AutoCAD LT maintenance plan in your Autodesk Account a try?

[Anonymous]

As far as I can tell, it isn't possible to download Autocad 2013 for Mac. It appears I purchased Autocad 2013 not for MAC and I need that returned and my account refunded. Can you please do that for me? Also I have not been able to pull up a virtual agent anywhere, I just get put through an endless loop.

[matthew.d · Accepted solution]

Hi @Anonymous,

I have submitted the refund on your order 96579910, it can take up to 3-5 days processing from your bank. In the virtual agent page. You just click download links > Mac products > AutoCAD LT > AutoCAD LT for Mac 2013 and the download will begin.

[Anonymous]

HOLY MOLY JESUS H. CHRIST!!! After 3 days of pulling my hair out and losing my mind, my AutoCAD 2013 is finally installed, registered and paid for. Wow. It shouldn't be legal for AutoCAD to make it near impossible for people to contact them and for them to make this whole process so difficult.

Thank you for your help Matthew.

Amber