Multiple AdSSO PopUp's, then AutoCAD Electrical 2020 will not function :(

Anonymous

Multiple AdSSO PopUp's, then AutoCAD Electrical 2020 will not function :(

Anonymous
Not applicable
‎10-08-2019 10:07 AM

Hi AutoCAD Electrical Forum...

I have a rather strange accurance, and I'm unable te get a newly installed AutoCAD Electrical 2020 to work.

For those at AutoDesk, I have presiously sent a couple emails & chatted to your OnLine Chat support:

 - Ref : CaseNo:15827287 🙂

Here is a copy of email I sent (but did not get a reply)...

==========

Hi AutoCAD Support.

Following my Chat earlier, I have the following updates...

1)
I have done a complete "Clean Uninstall" as per the knowledgebase 🙂
- This seemed to go well 🙂

2)
I have then re-installed AutoCad Electrical 2020, using the Download manager, from my Online account page 🙂
- Again, this seemed OK.
- I Rebooted...

3)
Ran AutoCad Electrical 2020 (ACE) from my desktop icon.

4)
I am still getting the same problems as earlier...
- As software loads, I get a Popup ref 'acvmtools.crx' : See attached screenshot...
- As software continues, I get 27+ instances of the AdSSO Popup window ("AdSSO has stopped working") : See attached screenshot...
- At some point, I also get the "Lets get started" window, which looks like it is trying to set up a licence?
- A select "Single User", popup window closes, but nothing happens!!!
- Then more AdSSO windows popup!!!
When all windows have finished popping up, I close them all (if not done earlier)
- I can then do NOTHING on the Open AutoCAD Electrical 2020 window 😞
- 'Left' & 'Right' Click on my mouse has NO action on ANY parts of the ACE window or menus 😞

 - Other than sounding a "PING"!
- I have to open the Task Manager & kill the process 😞

5)
I have gone back into my AutoDesk Desktop App...
- I have checked all the latest updates & installed these.
- I then Rebooted...
- When I re-run ACE, I get the SAME sequence, as in '4)' above !!

6)
I've even done a 'Repair' to the AdSSO !!

7)
I'm a bit stuck as to what to do next??...

😎
At this point, I'm assuming there is a problem with the Licence manager??
- Is this a problem with how Student Licences are working??

Please help, as I need this working ASAP...

Many thanks for your ongoing support...

==========

If anyone can help, I'd be very grateful 🙂

Kevin.

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Anonymous
Not applicable
‎10-09-2019 09:37 AM

Hi AutoDesk.

I have a reply from AutoDesk, stating the following may help?...

1. Update your video card drivers- to resolve the adsso error.
2. Update software via Autodesk desktop app.

 

I have tried 2). But did not help - Ma'ybe I need to do it after 1) ??

I still need to try 1). !!...

 - But, I currently have an Asus P6T6 WS Revolution motherboard with a Xeon W3530 CPU (Win7, 64-Bit).

 - I did (until recently) have an AMD (ATi) FirePro V4800 graphics card - But this recently died 😞

 - I'm sure the V4800 would have been OK with AutoCAD 2020??

 - I have now had to install an older graphics card (ATi FireGL V3100), just to keep my Workstation running!!

 - I have the latest dirvers installed for this card (2009!, Ver 8.583).

 - I am hoping that I can get AutoCAD working with this V3100 - But I might be an a loosing battle 😞

 - I'm trying to get some urgent work completed!

However, I am looking to upgrade my graphics card to the latest AMD Radeon Pro WX 5100 in a few month time...

 - So that may(?) solve my problems then!!

 

Any further ideas would be greatly appreciated...

 

 

 

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JeffatPrimex
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Collaborator
in reply to Anonymous
‎10-09-2019 05:29 PM

It looks like you're on the right track troubleshooting it based on this link:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Except...

 

Best regards,

Jeff

 

 

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