In a license loop that I can't get out of....

[mihenderson6YSDE]

I installed from the link Autodesk Access sent me to.  I log in with my company's credentials, but it still asks me to buy or try with the already have a license link in the bottom right.  when I click on the already have a license link, it sends me to the switch user, network license, serial number page.  I'm already logged in, I don't want to switch user I just want to start....

[rhesusminus]

It says that there's no license assigned to your e-mail address. Are you absolutely sure that one is assigned to you?

Check this at http://manage.autodesk.com

[mihenderson6YSDE]

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Are you absolutely sure that one is assigned to you?

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I'm not sure of anything.

I can install any other Autodesk software including,  ACADe 2023.  I get stuck in the same loop with ACADe 2023, but after the second time I log in using my company credentials, I can select network license and it will start the program long enough to realize I'm signed in, but on the 2024 when I follow that work flow it actually asks me for a network license.

Edit: forgot to mention that the link seems to take me to the place where I download the software.  What am I looking for?

 

[rhesusminus]

Are you the contract manager, or the software coordinator?
The one in your company with this role(s), should assign a seat to your e-mail address.

[mihenderson6YSDE]

I'm neither of those, just an engineer/user.  
We just login with our company credentials and install what we need.  I have revit, Civil 3D, Autocad MEP 2023, Autocad Electric 2023 and some other AD programs installed.  It seems to be a 2024 version thing.  Happening with Autocad MEP 2024 too.

[rhesusminus]

And 2023 works fine?

[mihenderson6YSDE]

Yup, all the 2023 packages work fine.  civi 3d, mechanical, electrical, none of the 2024 work though because of the licensing issue.

[rhesusminus]

Try to reset the license first.

Download the tool for this form here:

https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/6IFPpIksTDfsCzp1JwIH5k.html

Run the UI version, select AutoCAD Electrical 2024 and reset the licensing.