Icons inside "Project" group of ribbon show "?"

[yoonghm]

Hi,

I have AutoCAD Electrical 2021. All icons inside "Project" group within the ribbon show "?".  I have reinstalled AutoCAD Electrical twice but the problem persists:

When I clicked on the icon, for example the "Manager" icon, the command showed 'Unknown command "AEPROJECT"'.

Could you help?

[ramesh.kambang]

Are you upgrading acade or this is the first fresh installation?

You can few options:

1. Rstore or reset CUI: type CUI on the command bar then Restore ACADE.CUIX or Reset 

1. Reset ACADE to default settings
2. Run all windows updates
3. Re-install acade full clean (remove all old files)

[yoonghm]

It is a new install on a new laptop running Windows 10, 64-bit.

I managed to Restore ACADE.CUIX.  It did not work.

How do you reinstall ACADE?

Best regards

[ramesh.kambang]

Did you also try Reset ACADE.CUIX?

Did you reset to default settings?

First, uninstall the acade from windows Apps & features, then install the acade from the Autodesk website. 

[yoonghm]

The Reset ACADE.CUIX menu was disabled.   I could not find "ACADE" from Add & Remove.  Let me try to install on another computer later.

[ramesh.kambang]

ACADE = Autodesk Autocad electrical

 

[jseefdrumr]

Another thing is to make sure you're using the most up-to-date version of Windows 10. Also, some problems are fixed with an update to .NET framework, so that's another thing to check.

[yoonghm]

Thanks Did not know that acade is that.  I have reinstalled ACADE 2020 and it works.