can not turn off e-mail notification for old username

[Robert_Mastny1]

I'm sorry that this is probably not the best place to write this but I could not find a support e-mail for Arnold Answers;

When I first logged in I had a different username and e-mail but changed both quite immediately. Thing is I still receive notifications for that user (same account) but I can not log in to the notification settings for that one because it does not exist with that username or e-mail anymore.

It's the same account as this but probably Arnold Answers handles it as a separate one.

Please just disable all notifications for this user:

https://answers.arnoldrenderer.com/users/159/treboras/

[nicolasleduc]

Hi Robert,

Looks like you managed to delete the other account (https://answers.arnoldrenderer.com/users/159/treboras/ ) ? I cannot find it in our user list. Let me know by replying here if this is still an issue.

Nicolas

[Robert_Mastny1]

Hi Nicolas!

Thanks for answering!

Unfortunately I still receive notifications to my old e-mail address. I will create a filter and send them to the bin but I would have preferred if I don't get any in the first place. So the user has to be somewhere in some list.

To clarify: I did not delete any account. I logged into my Autodesk account and posted on Arnold Answers. After that I changed username and e-mail on my Autodesk account and logged in here again. That seems to be the point where a new user was created and I lost access to the settings of the "old" one. Still same Autodesk account!

As I said, I will create a filter and the matter is under control, but if you could manage to find the e-mail in some notification list and turn them off, I would be glad 😄

[nicolasleduc]

Hi Robert, thanks for the additional info, I will look inot this further.

[#5 · Accepted solution]

We found your 'older account' and disabled notifications. We made a test comment to make sure you are not receiving them anymore for that account, can you confirm you have not received a notfication for our test comment.

[Robert_Mastny1]

Hi Nicolas!

Just answered your email! Thanks for fixing it, I have not received any notifications to that email anymore!