Unable to open Alias Studio 2018 on High Sierra

[viorela.satmarean]

Hi,

I cannot open Alias Studio on my late 2013 iMac with High Sierra. When I open the app, the system freeze, then it log off by itself and it send me back to my log in screen.

Unfortunately I can't make a screenshot because the system is not responsive. The best I could was to make a photo with my phone.

I have something like this before the system log off. 

[Anonymous]

Bob,

Thanks for keeping on this, I'm on running a 

AMD Radeon R9 M370X 2

GB Intel Iris Pro 1536 MB

When your team figures a work around could you please upload step by step screenshots on how to fix this, I'm not so computer savy. 

fingers crossed.

Thank you.

[bob55]

I haven't seen the problem on AMD equipped macs, however you can try this.

Save the file I've attached to this post onto your desktop and unzip it by doubleclicking on it, then open a terminal window and copy and paste this line into it...

cp ~/Desktop/AliasPrefs.scm /Applications/Autodesk/AliasAutoStudio2018/AliasAutoStudio.app/Contents/Resources/Comlib

The above command should be all on one line.

It will overwrite the one there. 

Then try to run.

Let me know if it works

[Anonymous]

Upgrade my OS (and possibly my entire filesystem) and cross my fingers that Alias 2018 might continue to work on macOS 10.13?

Has this been tested?

(If not why not?)

Maybe a hand edited .scm file is needed for it to function?

If it still won't launch just roll back my OS install and filesystem format...

Without a simple and crystal clear: "Yes, Alias 2018 works on a Mac with AMD graphics, running macOS 10.13.1" I'm not keen to run the experiment.

[Anonymous]

I should be clear that I'm trying to run Alias Design 2018 (not Auto). Not sure if this makes a difference with the information your providing?

I would have done what others have, downgrade from High Sierra however an early version of Yosemite was my last operating system and it doesn't work with Alias Design 2018.

When I unzip the attachment and click on it I get this;

there is no application set to open the document "AliasPrefs.scm"

choose applications, cancel, or search app store

[bob55]

 open a terminal window and copy and paste this line into it...

cp ~/Desktop/AliasPrefs.scm /Applications/Autodesk/AliasDesign2018/AliasDesign.app/Contents/Resources/Comlib

As you are using Alias Design I've changed the path.

[Anonymous]

Hi All,

In case this information is useful to anyone: I just upgraded my MacBook Pro (with AMD graphics) to MacOS 10.131.1 and Alias 2018 continues to run fine with no issues on launch and no editing of files required.

[idjeff102]

I used Bob55's instructions and they worked just fine...Late 2012 Retina Macbook Pro with Nvidia 650 running Alias 2018.

Thanks Bob!

[viorela.satmarean]

Unfortunately for me it didn't work :(. I do have root permission, first I tried to edit myself and it is same deal as before with the log out bug and than I tried your AliasPrefs.scm with the terminal code and same drill. Both OSX native and web drivers, GTX 780M.

[bob55]

You need Admin permission to write in the Application area (which my cp is doing).  Get your Admin to do it.

[viorela.satmarean]

I know :(. I even tried with sudo to make sure. Then I tried with commander one in admin mode (like in the screenshot above). The file is there but still it refuses to launch. 

[bob55]

The file AliasPrefs.scm can be in 2 places.  If you have ever successfully run AliasDesign (or AliasAutoStudio or AliasSurface) the file used will be here...

~/Library/Preferences/Autodesk/Alias/UserPrefs2018/AliasPrefs.scm

If you have not successfully run the file in the distribution area will be used...

/Applications/Autodesk/AliasDesign2018/AliasDesign.app/Contents/Resources/Comlib/AliasPrefs.scm

The name of the directorys change depending on what product you are running.

The change I made is to a single variable in that readable ascii file.

(ui-interface-symbol "learning_movies_dont_show_option" 0)

to

(ui-interface-symbol "learning_movies_dont_show_option" 1)

This change will prevent the "Essential Skills" Window from opening.  When I do that I can run Alias on a machine with NVidia graphics on High Sierra.

 It's possible that your cut is not running for some other reason, but If I was you I would look at files in both location to see if the value is set to 1.

[Anonymous]

I am having the same issue as viorela.satmarean and the others. Tried the work around Bob. Both manually and by replacing the AliasPrefs.scm you provided. Mid 2014 MacBook Pro w/NVIDIA Graphics. Alias looks to be starting, locks up followed by shut down. 

Appreciate your help on this as well as everyone's comments.

[Anonymous]

Thanks Bob!! This workaround worked for me.  I was having the same problem with Design 2018 on a mid 2010 Mac Pro with a GTX 980 TI card... but on Sierra. I'm guessing I could now upgrade to High Sierra and it would still work?

[bob55]

I have not heard of this problem affecting Sierra, however if it's working for you now I would advise you to NOT upgrade to High Sierra.  There are people this fix is not working for.

[Anonymous]

Maybe because it's a "unsupported" flashed card or something.. Just happy that it's working now! Will hold off on High Sierra.  Thanks Bob!!  

[Anonymous]

Hi.

Just wondering if there's any more updates on this issue? The suggested workaround isn't working in our environment.

My test Mac is an iMac (27-inch, late 2012)/NVIDIA GeForce GTX

Thanks,

Shannon

[Anonymous]

What worked for me was opening an old alias file, then clicking on the don't show again option on the startup popup window. 

[viorela.satmarean]

The thing is I did a clean/fresh install of High Sierra on my mac and then install Alias 2018. No previous settings or licensing was preserved from older installation. Everything is from 0. I did all the tweaks as Bob described and the problem still there :(. 

[Anonymous]

Is there any chance you could send a sample file? I don't have one as I'm not a user of Alias and Google doesn't seem to have one.

Thanks,

Shannon

[idjeff102]

Correction.  It did work the first time I launched the app.  The second time I launched the app it froze the computer completely.  I had to hold the power button to restart.