Alias CONCEPT 2020 crashes when switching workspace

[Anonymous]

Dear all.

Since yesterday my Alias CONCEPT 2020 frezzes and crashes as soon as I change the workspace. 

Can some help?

Leon

[bob55]

Could you post the workspace file.  And does it crash on any workspace, for example "AliasClassic"?

[Anonymous]

Dear Bob55.

First I could send you two screenshots of what happens. And yes, asap I switch to Alias Classic, first it freezes and then it crashes with "the blue spinning circle" of windows. Then I have to restart via the task manager. 

Where do I find the file?

Idea: Could it be possible, that Alias has trouble with my resolution of windows? Because now I am working at home, on my small 22" screen but with my "workstation" and at the office, I have a whey bigger screen of 29". 

Anyway, the issue appears since a few days and I didn't change anything besides the resolution of windows. 

[Anonymous]

That is the exported file by "workspaces / export workspace". 

[bob55]

What is the scale and resolution of your monitor?  Also if you save a workspace out and retrieve it back, do you still crash?

[Anonymous]

Currently Im running a EIZO 22" with 1680x1050 and at the office a DELL 42" with 4K.

My graphic card is Nvidia Quadro P5000. 

[Anonymous]

A few minutes ago I installed Alias Concept 2021...same story. I copied the PrefSet, went to "My lounchtime workspace, windows changed (fine) and the I wanted to move my "Modeling window" aside to correct my workspace window (F8) and again... freezing and crash.

[bob55]

Please zip up your UserPrefs directory and post it.  You can find it here...

%APPDATA%\Autodesk\Alias\UserPrefs2020

Also, I'm assuming you are running Windows 10.

[Anonymous]

Correct.

[Anonymous]

Here is the ZIP

[Anonymous]

Dear Bob. 

Obviously I am not able to drag a ZIP-file here. Don't know why. Do you see a second chance to send it to you? 

If I use WETRANSFER, the link will automatically be disabled by the admin. 

Update: When I launch Alias, my workspace is in default. When I choose "Workspaces / Leon Workspace", Alias chrashes. Spinball appears. Different happens, when I go "Leon Preferences / Leon". Then everything is good. 

But anyway...something is really strange about the whole situation: It is a fresh installation and somehow it chnges itself after while I feel. 

Leon

[bob55 · Accepted solution]

You've found a strange problem.  It's been around for a while.  I've entered a ticket, but in the short term it seems you can't have your Multi-lister collapsed down or up when Alias launches.  If you do Alias will hang when you try to import a workspace.  If you un-collapse the Multi-lister then import the workspace, all will be fine.

[Anonymous]

Sounds really strange.

[Anonymous]

NO, the solutions doesn't really work. 

[bob55]

It's important that you don't have a collapsed Multi-lister window in the workspace your loading.

[Anonymous]

Ok so having the "shaders lister" or "multi lister" opened / collapsed in general is the problem? Strange but it works somehow. But when I save a workspace save, such without the lister, how can I fix my working window in the right position? My toggle cube is always hided by my control panel (see attachment)