Graitec power pack use issue

[Kvothe_23]

Hello,

I installed power pack free trial version. I got license from graitec for one month, but type lists are stil empty. 

[robertwmerriman1]

Hi @Kvothe_23 

So its looks like something hasnt gone correctly with the install. To correct the issue please follow the steps below.

1. Make sure you have a backup of your Advance Steel data before doing anything else - https://www.graitec.co.uk/blog/entry/are-you-backing-up-your-advance-steel-data

2. Close all Advance Steel / AutoCAD products

3. Open Control panel > Programs > Programs & Features > Your version of Advance Steel

4. Click Change

5. In the dialogue click Repair or Reinstall then Repair

6. Let the system run the repair then the macro shoudl work. If not repeat 2-5 but choose Reinstall

The macro should work as expected then. As point please ensure you have a backup of your data before proceeding.

[mick-CNF]

Hi @robertwmerriman1 ,

Not sure whether it is the same issue but on a few occasions when I have double clicked the joint boxes from one to another too quickly the dialogue box has had all the tabs on the LH side but they have been empty on the RH side, but when I close it and open it again it is OK.

Also I have created a new producer in the special parts manager and added all the parameters for each part, is it possible to export the parts and parameters to another PC?

Thanks

[AleckGiles]

Hi,

If you have problems with Graitec PowerPack then you are best contacting your nearest Graitec office. They will be happy to work with you to ensure it is running at least.

I provided details on how to copy the PowerPack data from one PC to another directly to Mick privately.

[Kvothe_23]

Is there maybe a problem because we bought Advance steel software from Autodesk and not from Graitec and power pack cant be used? 

[AleckGiles]

Hi,

It has nothing to do with where you bought Advance Steel. It is the same software. Contact your nearest Graitec office and their support team can help you make sure PowerPack is running properly.  You must be in contact with Graitec to get the one month trial instead of the normal 15 days.