Duplicate daily notifications

[kevinthickett]

Is anyone else getting duplicate daily notification emails?
We've been getting them all week. 
We are launching a new (7 year) project with a main contractor who is learning ACC & watching the notifications closely, so the duplicates are causing a bit of consternation.

We are getting 2 of every daily notification every day- but always delayed a few days.
The attached are January 29th, 29th, 30th, 30th, 31st, 31st & all received on Feb 2nd.

[Ryan_Holland_LDP]

I haven't personally had this issue and it hasn't been reported to me by our users. It appears to be a bug and should be easily fixed by the devs.

I would suggest raising a ticket with the support team. Select the question mark in the top right corner of the screen, then 'contact support'. 

[Matt.Fox-Bimtelligence]

Did you find a fix for this @kevinthickett? I'm having the same issue.

[itai.cohenN7DPC]

Hey all, our team is currently working on fixing this bug.

This is a rare bug with our retry mechanism, resulting in duplicates.

Thanks for your patience, and sorry for the inconvenience. 

[itai.cohenN7DPC]

I am happy to report we have deployed a fix for that issue. It's gradually rolling out over the next couple of weeks.