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Members in Project Template not added to new projects created

6 REPLIES 6
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Message 1 of 7
brucegund
161 Views, 6 Replies

Members in Project Template not added to new projects created

Hello,

Creating a new project in ACC. Using a project template. This project template has worked for the past year. No problems. In this project template are all the members that need to be invited to a newly created project. Went to create a new project today using the same project template that has been working for over a year now and the members from the template were not added. I have to spend time adding all these members. I have to create 3 projects today, so that means having to invite all these members in each project. Why? Has something changed? Please fix!!!

 

Thank,

Bruce

Ps. nice to see there is a forum for ACC now.....

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6 REPLIES 6
Message 2 of 7
brucegund
in reply to: brucegund

Second day.... Still unable to create a project with a project template with assigned members not added to the newly created project. I guess I will put in a case to get it fixed.....

Message 3 of 7
ChitnisPrateek
in reply to: brucegund

Hi @brucegund I have tested this on my end as well, it looks like putting a ticket to Autodesk is your best bet. Thank you. 

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Prateek Chitnis


Strategic Implementation Manager | AECO (Buildings)




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Message 4 of 7
brucegund
in reply to: ChitnisPrateek

When you say test on your end, are you seeing the same issue, or is it working on your end?

 

thanks

bruce

Message 5 of 7
ChitnisPrateek
in reply to: brucegund

I am seeing the same issue. 

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Prateek Chitnis


Strategic Implementation Manager | AECO (Buildings)




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Message 6 of 7
brucegund
in reply to: brucegund

From case so far....
Adding 10 members from a template can take up to 7 minutes. I have been aware of the wait and typically give it an hour to complete. These past projects have taken longer.
I will provide my team notice that once a project is created it can take 24 hours till work can start since we do not know when they will be given access. Unacceptable. Please fix.
Thanks,
Bruce
Message 7 of 7

Hi @brucegund, just to confirm this seems to be working now on my end. There is a delay however of around 10 minutes before access is granted which could do with being quicker.

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