Desktop Connector 16.13

Desktop Connector 16.13

hubbardFJXGT
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Message 1 of 12

Desktop Connector 16.13

hubbardFJXGT
Advocate
Advocate

After updating to 16.13 DC is not starting on its own and keeps stopping without any warning or error dialog.

Anyone else having this issue? Want to make sure its stable before rolling out to the rest of the teams

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1,461 Views
11 Replies
Replies (11)
Message 2 of 12

RSomppi
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Did you uninstall the previous version? If so, that could be the problem.

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Message 3 of 12

hubbardFJXGT
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Advocate

No, I just preformed the update. Only remove if there is a true problem. It went fine and started back up on its own on Fri. and worked all day. But today it did not start on Windows startup and has stopped twice after starting manually. 
I am going to try a reboot in a bit and see if it starts on its own again. 

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Message 4 of 12

RSomppi
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I just installed the update this morning without issue. It reinitiated on it's own after the update and restarted with a reboot of the machine.

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Message 5 of 12

RSomppi
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Mentor

I'm starting to see similar issues. Do you have anything more on this?

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Message 6 of 12

hubbardFJXGT
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Advocate

it seems to be staying running, but is not starting on its own after reboot or startup. 

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Message 7 of 12

RSomppi
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Mentor

Did you check your startup apps list?

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Message 8 of 12

hubbardFJXGT
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Advocate

yeah its in there

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Message 9 of 12

hubbardFJXGT
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Advocate

So yesterday DC started normally and stayed running all day. 
Today it did not start and then quit shortly after starting. Manually restarted it and so far its staying. 

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Message 10 of 12

RSomppi
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I ended up reinstalling because I couldn't take the time to troubleshoot.

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Message 11 of 12

hubbardFJXGT
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Advocate

has that fixed it?

Did you fully remove and reinstall? 

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Message 12 of 12

RSomppi
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Mentor

Yes and yes.

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