Unable to get Cloud Credits Balance

[PBStrother]

Hello,

In Revit 2016, when I go to Render in Cloud, I get a message "Unable to get cloud credits balance".  Retry returns same message.  I'm on an educational account, when I log into A360 gallery it shows previous renderings and unlimited cloud credits.  I've had IT check Chrome security settings, he says they are good with other Forum postings.

[Anonymous]

Deleted 

[SallyDong2005]

Hi @PBStrother,

Could you help to install a web debug tool to debug this problem? 

Steps:

1. install fiddler: http://www.telerik.com/fiddler

2. launch fiddler

3. launch Revit and try to render on cloud

4. after the render setting dialog pop out, go back to fiddler : File --> save --> save all sessions

5. share the saved file to us.

[PBStrother]

Sally Dong

Fiddler file as requested.

Thanks

PAUL STROTHER CSI
Architect

DUNWOODY ARCHITECTURE
818 Dunwoody Boulevard | Red Level | Minneapolis MN 55403 | O 612-381-8154 | M 612 247 0332

[SallyDong2005]

Hi @PBStrother,

Where can i find the fiddler file?

[PBStrother]

I replied by email, it was attached

[SallyDong2005]

Hi Paul,

I am not find your email in mailbox ' support.autodesk360.rendering@autodesk.com', Could you send it again?

[Anonymous]

Here it is

[Anonymous]

Or this

[SallyDong2005]

Hi @Anonymous,

From your attached log file, I cannot find any traffic of the cloud rendering. Could you follow these steps and resent it again?

1. launch fiddler

2. launch Revit and try cloud rendering

3. when the render setting dialog open, go back to fiddler

4. File --> save --> all sessions

[PBStrother]

Another Try.

[SallyDong2005]

Hi @PBStrother,

I guess this is caused by your IE browser blocked cookies. I would like to sugguest you to decreasing the settings against cookies.
 
detail steps:
Open IE browser and settings internet options --> Privacy tab --> check whether you use the highest settings here, please use  medium.
Click on Advanced to open the advanced privacy settings --> check whether you select block option here.