Unable to download file

[Anonymous]

https://a360.autodesk.com/drive/app//f171eaced8fe46d2bb50c3735df38978?version=5e1e93ae26fe4f8c904ba3...

I am unable to download my asset and this may be the only back-up, any help?

[jay_miller]

I am not sure what error you are getting or what type of files is causing the problem, but I have had a problem downloading under two different scenarios:

1)  Temporarily degraded server, just try again later.

2)  An interesting issue when using Firefox to download, under very specific circumstance, in which case I flipped over to Chrome, and it worked.

I do hope one of these helps.  If not, please post some more detail on how you are downloading, what type of file, and what error you are getting.

[Anonymous · Accepted solution]

I'm was using chrome to download an .fbx but was unable to directly,
the site would forward me to a page with a random string.
It wasn't until I tried to view the file that the site showed me an error
message,
I then tried to download the file by selecting multiple files with the
check boxes,
which then I was able to obtain a downloadable zip from the site
but with in the zip I got a 'filename'.fbx.err file, all other files were
in good condition.

I found another backup this morning and uploaded it to the site as a new
version,
I am now able to view and download the file properly.

Thank you for your help in replying, take care, peace.