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Problems uploading files

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Message 1 of 2
Anonymous
189 Views, 1 Reply

Problems uploading files

When I am uploading a Revit file firstly appears a bar that shows the progress of uploading the file. Then , when the file is apparently uploaded, appears a message saying that it is saving the file. Sometimes, after a few hours , the file is eventually  saved correctly, sometimes,  I leave the computer saving the file an entire weekend but nothing happens.

Snap shoot.png

 

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Message 2 of 2
Bud_Schroeder_ADESK
in reply to: Anonymous

Hello Guillermo,

Welcome to the forum and thanks for posting your question. Can you share with us what browser and version you are using for the upload to A360. Also can you try clearing the browser cache and cookies, then re start the browser. Then try the upload again and see if it completes this time.

Thanks in advance for getting us more details and trying clearing the cache and cookies.
Bud Schroeder
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