I can not open my files

[tommy_wallin]

I can not access my files?

[bogdan_ciobanu]

@tommy_wallin

Hi,

And thank you for your post. I am sorry to hear that you are experiencing troubles with your files. My name is Bogdan, I am with the BIM 360 Tech Support Team and I will be assisting you. 

May I please ask you to give us more specifics on this issue? Maybe a screen-shot from your machine would be helpful. 

Thank you! I look forward to hearing back from you soon.

Best regards,

[bogdan_ciobanu]

@tommy_wallin

Hi,

Thank you again for your post. 

Could you please provide more specifics on this issue? The following additional information would help very much:

• How exactly are your trying to open the files;
• What types of files are they;
• How were the files uploaded;
• Are there any error messages received.

Thank you.

I look forward to hearing back from you soon.

Best regards,

[bogdan_ciobanu]

@tommy_wallin

Hi Tommy,

Thank you again for your post. 

I wanted to ask if you still need help with this issue. If you do, could you please share some more details with us? 

It would be interesting to know:

• What is your workflow;
• If there is any error message that you receive;
• What type of files are you trying to open.

Thank you! I look forward to hearing back from you.

Best regards,