Shared shortcut does not work on mobile device

[Anonymous]

Dear Ladies and Gentlemen
we want our customers to be able to access our drawings via a shared link. This access should be possible via a mobile device. As of today, this access is only possible via a desktop computer. What can we do?

Here is an example of a link:

https://a360.co/2IiP2VI

Best Regards

Ricardo Isanowski

[thanisornsr]

I got the same problem. Any suggestion?

[bogdan_ciobanu]

Hi @Anonymous  and @thanisornsr 

This is a known behavior for Fusion 360. 

To view the files on mobile devices, follow the steps below:

1. Save the data you want to share on the local drive (see: How to export a design in Fusion 360)
2. Go to the Fusion 360 Dashboard
3. Log in
4. Select FUSION in the top left corner
5. Select A360 DRIVE
6. Create and open a new folder
7. Select Upload
8. Select the data mentioned in step 1
9. Open the data one at a time in the web browser
10. Select the Share icon in the top right corner
11. Select Share
12. Share the generated link
13. Open the link in the web browser on a mobile device.

Basically, you will need to re-upload your file to A360 Drive and share from there.

As an example, I did this for your shared file and here is the link that works on mobile as well: https://autode.sk/2E7DK15

I hope this was helpful.

Thank you for clicking on Accept Solution if my post helped you solve your issue. This will help other community members to find it and use it in case they have the same question.

Best regards,

Bogdan

[bogdan_ciobanu]

Hi @thanisornsr  and @Anonymous 

Just wanted to follow up with you and to see if the solution worked for you?

If my post helped you solve this issue, thank you for clicking on Accept Solution so that other users will find it and benefit from it.

Best regards,

Bogdan

[thanisornsr]

Hi @bogdan_ciobanu  

 I tried and worked quite well. It's just a little confuse because around last month I still can share link from my fusion 360 and see it on mobile's browser. Are there any change last month? Normally after click the link, It will ask to view in browser or download app.
Anyway, big thanks for the suggestion.

Than

[Anonymous]

Hi Bogdan

I'm sorry, but the new solution doesn't help me 100 percent.
- On a smartphone, the sectional representation is not offered.
- On an Ipad you can activate the section representation, but you can't move the section plane.
Why is the old (working) solution no longer available?

Best regards

08150813

[bogdan_ciobanu]

Hi @Anonymous and @thanisornsr 

Thank you both for your replies.

I will try to clarify with the dev team and I will get back to you as soon as possible.

Thank you for using the suggested workaround in the meanwhile (sorry for not being 100% helpful).

Best regards,

Bogdan

[bogdan_ciobanu]

Hi @Anonymous  and @thanisornsr 

Just to let you know that I got the confirmation that the development team is working on this. 

Best regards,

Bogdan