Posting Delay

[streity]

I am having difficulties with a delay of a couple of days between when I upload a drawing from my laptop to A360 and to when I can access the file on my desktop at another location. And vice versa. I have it set to sync. What else do I need to do? Thanks in advance.

[BrettWright]

hi Scott,

• One thing you could do is after saving your file to your online A360 Drive, is right then go to your system tray A360 Desktop icon on that other machine, right click on it, then do a "sync now", which will force the sync right then from the online A360 Drive to that machines local folder(s).

• If it's a really large file, it'll take some time, but at least it'll start right then for you which will hopefully quicken up the file being in your local folders on that desktop.

• Of course the other option is to just access your online A360 Drive from that machine and manually download the file as well.

[streity]

I don't see a "Sync Now" button. Can you point me towards it? Thanks

[BrettWright]

Are you able to see your A360 Desktop icon in your windows system tray?

Or, if you go to Start > Programs > Autodesk > A360 Desktop, are you able to select the A360 Desktop, which will Launch it for you (in the system tray) then you should be able to see what i sent earlier.

if not, do a screencast video (download here) so that i can see what you're looking at, and the steps you're taking.

[streity]

I've tried to send you two videos and when it goes to the website, it says
that the page isn't found.

When I click on Start, A360 is in the most used, and when I pick that, the
A360 file folder opens up. I don't see a sync on that. Thanks for the help.

[BrettWright]

send the videos as a private message to me here in the forum. that might work better.

if that doesn't work, send to first.last@autodesk.com (use brett.wright for first.last)

[streity]

Now I got this email, but I don't see how to share the video. I'm
apparently an idiot. Sorry for this.

Scott Streitberger
Streitberger Home Design
(503) 936-7779

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[BrettWright · Accepted solution]

hi Scott,

Thank you for the time on our call so that i could help you find your system tray A360 Desktop icon and get that all squared away.

Have a great day 🙂

[ceylon_schwarz]

try do that

[streity]

I spoke to you last week and you helped me about syncing my computers. I'm hoping you can help me with my continued syncing issue. Now my two computers have been trying to sync all day. Both of them have the spinning A360 logo and say syncing. Any thoughts? Thanks in advance again.

[BrettWright]

Hi Scott,

Sometimes the A360 Desktop "sync" will do a full reset of the baseline data which can cause a long sync, so that might be what is going on.

What i would have you try first would be to logout of A360 Desktop on both machines, then reboot your machines, and then log back in to A360 Desktop.

See the "sync reboot instructions pdf" HERE and then let me know if the issue persists.