Download errors many recipients and invitees are running into with new version

[mikeafa1]

It has been brought to my attention, very frequently I might add, that customers, clients and co-workers are running into download errors when I privately share documents & drawings with them. At first I though it was because they were using a different version of web browser other than Internet Explorer; Ie: Chrome, Firefox, etc. After the back and forth emails, the temporary solution seems to be switching back to the old version! This newer version is bring about more problems than I want to deal with and might consider using another exchange service if things do not get resolved soon. Ever since the new version came along it has been nothing but problems and less features. I am a long time user of the A360 drive, 3+ years, and use this service extensively. Pretty much on a daily basis. Please fix this service exchange portal.

[BrettWright]

Hi Mike,

thanks for sending this in.

Can you tell us what the file types are that you're sharing with others that they weren't able to download, as well if you're able to get them, send in any screenshots of the error message that they were seeing here?

[mikeafa1]

As of late, the files that I am typically sharing are PDF and/or .zip files

[JCI e-mail logo with contact info_12-16-15]

[BrettWright]

 any idea on what error messages they were seeing?

[mikeafa1]

Not exactly. From what I am being told though they just cannot download the file. I have screened the problem with one or two clients only to find out that switching over to the old version has worked.

[BrettWright]

Hi Mike,

• A quick FYI here, we've seen a few other cases of this as well, so now are working on trying to identify the cause for why and when this happens.
• I'll add your case to the list here and then be back in touch for when we have a better understanding of the issue as well a plan for the fix.
• In the meantime there are two tests that i'd like for you to run and let me know what happens.

• Do a page refresh in the new UI and see if that allows the download icon to show back up.
• Log out and then log back into your hub, to again see if that makes any difference for you.