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Anyone has had luck exporting DeepEXRs through Arnold's AOVs Manager? I'm experiencing these:
1. The Alpha and Depth tolerances are not working, can not get Arnold to merge samples.
2. When rendering sequences, only the 1st AOV frame is correct, the rest are corrupted.
Anyone has had luck exporting DeepEXRs through Arnold's AOVs Manager? I'm experiencing these:
1. The Alpha and Depth tolerances are not working, can not get Arnold to merge samples.
2. When rendering sequences, only the 1st AOV frame is correct, the rest are corrupted.
Hello,
Thanks for your question, and I'm sorry that you're experiencing these issues.
If 3ds Max is crashing when rendering with Arnold, is it allowing you to submit a Customer Error Report, with your email address? If so, can you please try to reproduce the crash, and then post the CER number here after submitting the report? (If you've already submitted multiple reports with your email address, you can send me the email you used via a private message, and I'll look up your CERs to see what module the crash is occurring in.)
Thank you for your help, and I hope to hear from you soon!
Jon A. Bell
Senior Technical Support Specialist, 3ds Max
Hello,
Thanks for your question, and I'm sorry that you're experiencing these issues.
If 3ds Max is crashing when rendering with Arnold, is it allowing you to submit a Customer Error Report, with your email address? If so, can you please try to reproduce the crash, and then post the CER number here after submitting the report? (If you've already submitted multiple reports with your email address, you can send me the email you used via a private message, and I'll look up your CERs to see what module the crash is occurring in.)
Thank you for your help, and I hope to hear from you soon!
Jon A. Bell
Senior Technical Support Specialist, 3ds Max
Hi alvaroalonsolomba,
I've posted your question about the DeepEXR crashes you're getting to some of our MaxtoA developers, and asked them for feedback on this. If I get updates from them I'll let you know, or, one of them may answer your question here shortly.
Thanks for your patience on this, and we'll see if we can determine what the issue is. (Also, can you confirm that you're running the latest updates for both 3ds Max and Arnold?)
Looking forward to chatting with you soon!
Jon A. Bell
Senior Technical Support Specialist, 3ds Max
Hi alvaroalonsolomba,
I've posted your question about the DeepEXR crashes you're getting to some of our MaxtoA developers, and asked them for feedback on this. If I get updates from them I'll let you know, or, one of them may answer your question here shortly.
Thanks for your patience on this, and we'll see if we can determine what the issue is. (Also, can you confirm that you're running the latest updates for both 3ds Max and Arnold?)
Looking forward to chatting with you soon!
Jon A. Bell
Senior Technical Support Specialist, 3ds Max
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